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Hosts//Hostess/Receptionist

2.00 to 10.00 Years   Saudi Arabia   27 Jan, 2021
Qoot Limited Co.
1 Jobs Openings
Job LocationSaudi Arabia
EducationCertification / diploma
SalaryNot Mentioned
IndustryCatering, Food Service, & Restaurant
Functional AreaNot Mentioned

Job Description

OBJECTIVE:Provides efficient assistance to the guests and the service of the restaurant. Ensures that the FOH area is clean and set up for service. To optimize guest satisfaction through consistent high operating standards.Main Duties:

  • Greets and acknowledges guests while smiling and making eye contact.
  • Recognizes repeat guests while smiling and making eye contact.
  • Addresses guests by surname while smiling and making eye contact.
  • Builds a rapport with guests while walking them to their table.
  • Pulls out chairs and/or tables before guests are seated.
  • Accommodates guests needs, i.e. wheelchair, restrooms, movement of drinks from one location to another, etc.
  • Acts as a liaison between management and service staff.
  • Communicates guest complaints and compliments to management.
  • Communicates guests needs to staff/management, i.e. celebrating an anniversary and/ or birthday, etc.
  • Invites and welcomes guests back upon completion of their visit.
  • Alerts the kitchen of business flow, i.e. how many guests will soon be ordering, how many guests are having dessert, how many guests are waiting to be seated, etc.?
  • Walks the floor and provides floor updates to management, i.e. how many open tables, open menus, etc.
  • Ensures that guest seating is rotated between all service stations.
  • Answers telephone, takes new reservations, and maintains current reservations within procedural guidelines.
  • Must be knowledgeable about the company you work for, i.e. locations, cuisine, etc.
  • Must be knowledgeable about surroundings, i.e. nearby entertainment, theaters, etc.?
  • Performs all duties in adherence to all company standards.
  • Must have the ability to provide friendly, courteous, and professional service to all internal and external customers/guests, at all times.
  • Ability to define problems, collect data and notify management when necessary. Ability to successfully re-prioritize tasks at a moment?s notice.?

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