Head of Design & UX|000003 - 5003623HO

Job Description

A digital creative and UX visionary who can build and deliver the strategic vision for the ongoing evolution of the UX and digital brand and end user experience across all digital interfaces and touch points, aligning customer needs with Jawwy?s overall business objectives to deliver truly inspirational digital experiences. The person will use their extensive knowledge of creating and building simple, unified and innovative digital experiences for leading brands in the MENA and acorss other global markets to apply best practice UX to the evolution, planning and execution of the Jawwy digital brand identity and the digital user experience and it?s application to the overall Jawwy digital Ecosystem.You will be responsible for the highest quality delivery, on time and in line with the strategic roadmap and associated targets. You will need to manage and support your team to deliver a unified digital experience that positions Jawwy digital brand as best in class in the region and globally. They will be responsible for ensuring an agile approach will be implemented and that test & learning approach is implemented using deep user insights and digital journey analytics to influence and drive the end user experience delivery.?Help define the rolling Ui/UX and digital product roadmap. ?Ensure the timely and effective rollout ofJawwy.ae and all digital UX touchpoints. ?Drive the Digital Creative UI/UX team to ensure timely delivery of the road map milestones and product roll-out and continued iterative improvement. ?Provide strategic and planning guidance relative to Jawwy?s digital portfolio to achieve company?s wider objectives of market share, customer excellence and growth ?Budget planning, implementation and monitoring of the allocated budget and proper utilization of the same. ?Enable and guide the various internal teams, to advise on latest industry practices in the digital domain, and provide insight on the role and objective of digital experience for Jawwy?s commercial strategy. ?Define the long-term online implementation/architecture to ensure Jawwy?s expansion in the digital market space. ?Optimize ways for Jawwy?s customers to access our services (while ensuring they are relevant), including Portals, Widgets, device customization and applications while identifying innovative additional revenue generating opportunities. ?Provide relevant, exciting, innovative and engaging services and products to our customers while ensuring Jawwy remains competitive in the market. ?Manage third party and/or suppliers within the digital ecosystem of Jawwy to ensure prompt delivery and fit within Jawwy?s UX/UI and creative development strategy. ?Responsible for managing the UX team of UX/UI specialist and to set annual and short term targets for team members Responsible for identifying and managing the P&L view to ensure we are leveraging digital to deliver unique and appealing digital only offers to deliver a change in customer behaviour to use digital channels.?Work collaboratively with internal and external teams to ensure alignment of resources to deliver against expectations of deadlines. ?Ensure the implementation of international best practice through previous experience to benchmark and uplift the overall digital channel excellence.

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