General Manager - Product

Job Description

• Contribute to the formulation and implementation of Directorate Strategy and Plans as befitting the Sector and overall strategic objectives.
• Formulate and communicate the performance objectives and continuously monitor progress and alignment towards overall objectives.
• Manage the implementation of policies and procedures in order to ensure the fulfilment of organizational requirements whilst delivering high-quality services.
• Manage the operations, deliver expertise, encourage teamwork and align work processes to achieve high performance standards, meet established targets and engage employees.
• Monitor implementation of the yearly budget and control costs in order to respect allocated budget.
• Set and Direct the KPIs of the Mobile Segments including Prepaid, High Value/Mid Value, and Prepaid segments.
• Guide the briefing and management of production process for the defined segment (on time and within budget.
• Oversee the presentations for internal and external use (pre-launch, during and post)-GTM, Messaging journey Prepare presentations for internal and external use (pre-launch, during and post)-GTM, Messaging journey Prepare presentations for internal and external use (pre-launch, during and post)-GTM, Messaging journey.
• Guide the value proposition design and customer experience relating to product portfolio of related segments.
• Complete accountability of value proposition design and customer experience relating to product portfolio.
• Complete accountability of value proposition design and customer experience relating to product portfolio.
• Guiding the product value proposition evolution and life cycle of the related segments Product value proposition evolution and life cycle management.
• Product value proposition evolution and life cycle management.
• Identify and understand the consumer decision making process within the segment.
• Guiding the process of creating and maintaining a dynamic and consistent positioning, image, and presence within the segment.
• Guideing the development and implementation of an end-to-end communication strategy of the related segments.
• Review the Conceptualization and implementation of an end-to-end communication strategy which includes ATL (TV, print, radio and internet) and BTL elements (merchandise, collateral, POS, promotions and events).
• Review the Conceptualization and implementation of an end-to-end communication strategy which includes ATL (TV, print, radio and internet) and BTL elements (merchandise, collateral, POS, promotions and events).
• Guide segment product portfolio to optimize revenue and profitability (Grow overall profitability of existing product offerings that appeal to the Segment).
• Monitor the local and international environment to identify new products and services opportunities which are relevant to the segment
• Understand the market environment and undertake annual, quarterly and monthly planning to ensure the effective implementation of the marketing mix (Price, Place, Promotion, Product and processes).
• Guide the review of the Segment marketing mix to ensure the company remains competitive and achieves business plan objectives.
• Provide relevant market insight to the overall department for strategy development.
• Advise subordinates and provide solutions and make decisions regarding any arising problems that may negatively impact the business.
• Provide support in related assignments and project as stipulated by management when needed.
• Report any issues that may be of risk to the business, operations, systems or employees or any issues related to information security to Enterprise Risk and Information Security team.
• Support the Enterprise Risk and Information Security team in the risk mitigation process.
• Monitor employee performance and submit continuous feedback to encourage and support employees professional development and guide training programs implementation.

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About Company

Microsoft Corporation, commonly known as Microsoft, is an American multinational technology corporation which produces computer software, consumer electronics, personal computers, and related services headquarted at the Microsoft Redmond campus located in Redmond, Washington, United States.