Fleet Delivery Advisor

Job Description

Come work alongside some of the most accomplished minds in the industry. Beyond providing competitive salaries, we re providing a community for innovators who want to make an immediate and significant impact. If you are driven to create a better, more sustainable future, then this is the right place for you.Delivery Associate guide customers through the ownership of their vehicle, collect critical customer information, and coordinating and executing vehicle deliveries. We prioritize a world-class customer service experience and our Delivery Associate play a key role in continuing to build upon the Lucid Motors brand though their delivery of an unparalleled experience for our customers.Our ideal candidate has an unwavering commitment to the accurate collection and recording of customer information through building meaningful relationships and possesses demonstrable interpersonal and communication skills.You are an active listener, attentive and articulate, capable of balancing the technical (intellectual) with the creative (emotional) that helps customers on their buying journey with Lucid. You are meticulously detailed, well-organized, and understand the critical nature of setting daily priorities. You can understand the expectations and needs of our customer and are able to adapt in an instance.The Delivery Advisors role combines sales, customer service, and business development requiring a high- degree of customer-focused energy.Responsibilities: Deliver an unparalleled customer experience you would personally want to have Coach customers throughout the customer journey via phone, email, and chat Perform deliveries in a personal, e cient, and inspirational way Educate customers on the product and what to expect during their ownership experience Handle objections that help instill con dence and excitement with our customers Engage in meaningful conversations with retail/Gov customers through multiple mediums Collect and record retail customer/Gov information during the customer journey with impeccable data accuracy Maintain up-to-date product knowledge and their value to our customers Collaborate with various teams, including Sales, Vehicle Registration, Order Operations, and Logistics Meticulously record customer feedback to improve both products and business processes Identify ine ciencies and pain points in existing work ows for customers and clearly communicate how we can solve these issues. Maintain vendor and authority relationships that support registration process Manage and control document generation process to ensure all are collected and prepared for delivery hand over Keeping record and maintaining very well organized data regarding all Gov orders. Ability to write official letters responding to Gov various requests and demands. Keeping record or all Gov POs and uploading them in the system. Ability to talk in confidence with Gov Executive level and politely asking for the needed documents and information. Trusted person who can manage and securely keeping record of top Gov Executive level people. Being able to personally hand over the vehicles to the top Gov Executive level.Quali cations: 2+ years of professional experience in sales, support, or other customer-facing role Passion for a fast-paced, high-growth environment Strong storytelling, active listening, and customer relationship skills (empathy, communication, integrity, and high-quality question-asking) Self-starter and quick thinker with a high attention to detail Excellent communication and interpersonal skills in both Norwegian and English Exceptional organizational skills with the ability to relentlessly prioritize Ability to work rotationally on the weekend to execute customer deliveries Driver license and a clean driving record Flexible to travel on a short notice to execute deliveriesAdvantageous: Pro ciency with Salesforce or other CRM Prior experience in the automotive sector

Keyskills :
Support Organizational communication Interpersonal CRM Sales

About Company

Ateca Consulting is a specialist IT and Telecoms Recruitment Company. From our headquarters in London a highly trained team of consultants work with clients around the world.

We have many of the world?s leading organizations among our prestigious client list and are involved in some of the most high-profiled ICT projects Worldwide. Our excellent understanding of our sector and close relationship with our clients enables us to understand their exact requirements and provide bespoke strategies to ensure the right people are recruited at all levels of the business.

We work closely with clients regarding both contingency and project recruitment, offering contract and permanent resource solutions. Our market-focused approach has enabled us to build a database of highly skilled consultants, many of whom have been introduced to us through personal referral and therefore are rarely on the open market. All candidates are fully referenced before being submitted to any client.

Through our many years of experience we have learnt to understand what our clients need and to match that need with speed and accuracy. We know that in a competitive market place it is important to be flexible, reliable and responsive and this is what defines our service.