Field Sales Specialist - Dammam

Job Description

Deutsche Post DHL (DPDHL) is the logistics provider of the world with over 520,000 employees in more than 220 countries and territories. DHL Global Forwarding, Freight (DGFF) is the Groups air, ocean and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.Connecting People. Improving Lives. Currently, we are seeking forField Sales Specialist. In this role, the successful candidate is to develop and administer field sales plans and processes to achieve revenue growth, enhance customer retention and acquisition, and increase lead conversion for a defined geographic region, product line or market segment in line with business strategy, financial objectives, Group guidelines and policiesKey Responsibilities:Customer Support? Administer field sales plans and processes, including providing input for sales forecasting, budgeting, etc.? Deliver sales objectives and revenue growth for a defined geographic region, product line or market segment? Secure new business and build on existing core business through repeat orders? Respond to inquiries, resolve problems, promote and sell products/ services? Identify and contact prospective customers and build relationships to generate future sales and repeat business? Check and understand type and size of customer requirements, and suggest products/ service/ alternative products/ services? Develop and deliver sales bids, presentations, proposals and conduct product demonstrations to customers? Follow up prospects, develop terms of sale and close business by connecting a customer need with a DHL solution? Introduce products and promotions to customers and deploy marketing campaigns as appropriate? Build rapport and trust with customers by being informed about their business and market? Coordinate with internal teams such as sales, marketing, operations and service management for enhancing sales and customer retention? Support customer retention by staying in touch to ensure service satisfaction, providing information useful to the customer and introducing additional services to the customer? Identify problems that may not be clear in own area of authority and modify work methods accordingly? Convince external parties such as skeptical customers, institutions, etc. who are skeptical or unwilling to accept proposals or where decision making process and standards are defined and mandatoryStakeholders? Connect with and influence other specialist departments and 3rd parties e.g. external service providers? May convince others to accept new concepts, practices, and approaches? Build strong, trusting cross-functional relationships with DPDHL managers? Understand customer and key stakeholders interests and concerns and advise direct reports, customers and key stakeholders? Provide technical guidance to line managers and employeesManagement Responsibility? Individual contributor who may manage two or fewer employees

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