Exams Assistant Resource Deployment

Job Description

The British Council builds connections, understanding and trust between people in the UK and other countries through arts and culture, education and the English language.We work in two ways ? directly with individuals to transform their lives, and with governments and partners to make a bigger difference for the longer term, creating benefit for millions of people all over the world. We help young people to gain the skills, confidence and connections they are looking for to realise their potential and to participate in strong and inclusive communities. We support them to learn English, to get a high-quality education and to gain internationally recognised qualifications. Our work in arts and culture stimulates creative expression and exchange and nurtures creative enterprise. We connect the best of the UK with the world and the best of the world with the UK.These connections lead to an understanding of each others strengths and of the challenges and values that we share. This builds trust between people in the UK and other nations which endures even when official relations may be strained. We work on the ground in more than 100 countries. In 2019-20 we connected with 80 million people directly and with 791 million overall, including online and through our broadcasts and publications.Role PurposeThe purpose of this role is to deploy the right mix and profile of Examiners, Venue Supervisors and Venue Staff for Test Day delivery using BoSS and other systems. This role will recruit and manage Examiners. The pool will participate in bulk recruitment of Venue Staff and ensure appropriate level of recruitment for Venue Supervisors to put through short lists for Operations Managers to select.Main Accountabilities:Service delivery

• Maintaining up to date database of venue staff (contact details, training, performance)
• Point of contact for all venue staff
• Leading on effective implementation of Back Office Scheduling System across Exams products
• Organising and conducting venue staff performance management activities (spot checks, follow-ups)
• Checking and processing claims for payment in a timely manner and in accordance with internal processes and measures
• Management of IELTS examiner quality and compliance through the Professional Support Network
• Ensuring that all venue staff management activities are consistent with key equal opportunities and diversity principles

Customers/ Relationship and stakeholders

• Carries out instructions and requests from line manager and other managers efficiently and effectively.

Risk and compliance:

• Follows agreed corporate risk management processes and procedures when delivering services (e.g. child protection, security policies, financial protocols, anti-fraud measures) to protect the interests of the BC and its customers at all times.

About You (essential requirements for the role):

• Should have a B1 level of written and spoken English skills.
• 1 year of working experience in operations environments OR Fresh graduates
• Experience on scheduling a task force. Handling complaints and feedback
• Ability to understand the compliance regulated procedures
• Should be able to work in an challenging environment with tight deadlines.

Desirable requirements for the role

• Should be fluent in Arabic language
• Prior experience and knowledge of PSN, IELTS examiners management
• Prior experience of venue staff
• IELTS examiners documentation and allocation of duties as per compliance and PSN

Further Information :? Role: Exams Assistant Resource Deployment? Number of positions: 1? Pay Band: BRC-J? Location: Riyadh, KSA? Contract type: Fixed term local contract 1 year? Closing date: 5th October 2022 (23:59 Gulf Standard Time)? Other: This role is open to candidates who have right to work and are located/based in KSA *Please note that all applications should be submitted only in English.*It is advisable to apply in advance to avoid any technical issues at the last momentA connected and trusted UK in a more connected and trusted world.Equality , Diversity, and Inclusion(EDI) StatementThe British Council is committed to policies and practices of equality, diversity and inclusion across everything we do. We support all staff to make sure their behaviour is consistent with this commitment. We want to address under representation and encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of ethnicity and disability. All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.The British Council iscommitted to safeguarding children, young people and adults who we work with.We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council?s Safeguarding policies for Adults and Children.If you have any problems with your application please email askhr@britishcouncil.orgPlease note: Applications to this role can only be considered when made through the Apply section of our careers website. Our ?ASK HR? email is only to be used in case of a technical issue encountered when applying through the careers website. Emails with supporting statements and CV/Resumes sent to this email address will not be reviewed and will be deleted.

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