End User Support Engineer M/F

Job Description

General informationOrganisation As an international subsidiary of the SPIE group specializing in the energy sector, SPIE Oil & Gas Services has been working at the heart of energy production infrastructures for several decades, designing, installing, starting up and maintaining them, while ensuring the best possible conditions in terms of safety, costs, lead times and quality.With around 3,100 employees of 70 different nationalities working in about 30 countries in Europe, Africa, Asia-Pacific and the Middle East, SPIE Oil & Gas Services offers its customers from the oil, gas and renewable energy industries sustainable solutions in the following areas: well delivery & management, projects, engineering & construction, assessment & competency development, commissioning & start-up, operations, maintenance & asset integrity.With around 45,500 employees and a strong local presence, SPIE achieved in 2020 consolidated revenues of ?6.6 billion and consolidated EBITA of ?339 million.Reference 2022-25956Area activityTechnical Facilities ManagementPosition description Job titleEnd User Support Engineer M/FContract typeFixed-term-contractContractual hoursFull timeContract duration1 year with possible extensionJob descriptionWe currently have an opportunity within SPIE Oil & Gas ServicesSaudi LLC for a:End User Support EngineerJob Purpose:This position is a unique opportunity to Isolate and resolve system issues in server client networking environment, Hands and eyes assistance for various IT teams (Server, Network, Security, others).Your main duties will be to:Diagnose standard software and hardware issues and coordinate with respective vendors for resolution in case required.Installation/re-installation/ configuration of systems, printers, scanners.Configure computing devices per the desktop/laptop standardization policies of the end userInstallation/re-installation/ configuration of in-scope client software/ applications.Troubleshooting email client related issues.Troubleshooting printer/scanner related issues.Troubleshooting issues related to standard MS office software and internet clients.Support for local area network issues (LAN), WAN, Wireless and DHCP clients.Troubleshoot antivirus, encryption and Data Loss Prevention software.Install approved patches onto client computing devices.Troubleshoot print queue related issues.Desktop / Laptop support OS packaging planning reports.Software packaging planning reports.Deploy software patches.Support business on IT infrastructure related projects when assigned.Support Video Conference hardware or software related troubleshooting.Evaluate end user requirements for computing devices.Assist in the IT equipment procurement process.Maintain inventory and lifecycle of computing assets.Actively participate in IT initiatives based on organizational directives.Follow Change Management process while implementing changes.ProfileIdeally, you should have degree with minimum of 03 years experience in the job.Desired Characteristics:-Business awareness,Customer Service,Work well under pressureTime managementCollaborationProblem solvingWorking at SPIE What can we offer you?We offer long-term contract with attractive daily rate, insurance coverage, transportation & expat standard accommodationPosition location LocationDhahran, saudi arabiaCandidate criteria Minimum level of experience required3 years or moreRequired authorisationsMust be in Saudi Arabia with Transferrable Iqama.Located in Eastern Province, especially in Al Khobar/Dammam/ Dhahran area.LanguagesEnglish (D-Full professional proficiency)Our ambition Combining our differencesSPIE Oil & Gas Services is committed to promote diversity. This position is opened to people with disabilities.

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