E-Commerce Specialist

1.00 to 10.00 Years Saudi Arabia 13 Nov, 2024

What You Will DoOrder Fulfillment & Delivery

Ensures the pick-and-pack process is conducted accurately to prepare and dispatch orders for delivery.
Monitors delivery status to confirm timely and successful delivery of parcels to customers.
Coordinates with couriers to troubleshoot and resolve any issues with parcel delivery, ensuring customer expectations are met.
Updates and maintains records of deliveries to support operational efficiency and customer satisfaction.

Customer Service Liaison

Works closely with customer service to address inquiries related to order status, delivery issues, and product information.
Provides customers with timely updates regarding order and delivery status to enhance transparency and trust.
Handles customer complaints professionally, using set service standards to resolve issues within scope of control.

Returns & Refund Management

Manages the return and refund process in accordance with company policies, ensuring accuracy and efficiency.
Processes refunds promptly, maintains clear records, and monitors patterns to support inventory management and customer service standards.

Website Maintenance

Regularly updates product listings, descriptions, and prices on the website to reflect current inventory and pricing accurately.
Ensures website functionality and aesthetics are maintained, troubleshooting and escalating issues as needed to ensure a positive user experience.
Coordinates with marketing to support website promotions and seasonal campaigns through accurate and attractive online presentation.

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