CX Account Manager

Job Description

Come create the technology that helps the world act together Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on peoples lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world. We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work.The team youll be part ofOur Enterprise Sales Organization addresses mission and business critical networking requirements for asset-intensive industries. We build hyperscale cloud and private networks for our customers, and serve private enterprises in the webscale, transportation, energy, manufacturing and logistics industries as well as public sector (governments and cities). Nokias enterprise portfolio supports our Future X for Industries network architecture combining secure high-performance, ubiquitous access and intelligent IP/optical networks with agile multi-cloud-enabled solutions, analytics-driven digital value platforms and business applications to help drive and support industrial automation.Role General Purpose:Sales Professional with technical and business understanding of telecoms solutions, responsible for generating orders and revenues by selling Nokias solutions to customers.The Customer Experience organization provides a common interface to customers including account and relationship management, acting as the voice of the customer internally and creating demand across our business groups. While bringing deep understanding of local markets for our customer, the CX organization ensures strong alignment between sales and delivery teams. What you will learn and contribute toMain Responsibility Area

• Acts as a main contact point for customers
• Understands customers strategic direction and associated business plans
• Implements Nokias account strategy.
• Identifies, develops & wins new sales opportunities for Nokia
• Sales and marketing support with wide technical system level expertise and deep business understanding.
• Expert in selling/marketing and system solutions knowledge. Contributing to relationship management.
• Creating long-term business development plans and positioning of technology strategy, solutions, and products to match with customer needs.
• Develops understanding of customers key business drivers and uses this knowledge for creating profitable business opportunities and growth in market share for Nokia
• Fulfils Nokias process for presales offer lifecycle management and quarterly forecast  
• Proactively identifies, develops & wins Nokia business in line with Nokia growth and profitability targets; and grow market share. 

• Understands the customers commercial, operational & technology challenges & opportunities.
• Translates market knowledge into business opportunities
• Negotiates and closes deals to achieve orders targets.
• Owns the accounts pipeline/funnel and opportunity data in pipeline management tool.
• Develops account plans and ensures Nokias multi business groups resources are aligned to execute the plans.
• Identifies efforts that will have the greatest strategic impact

• Builds & manages trust-based, long-term relationships with customers Technical, Logistics departments and management teams.
• Positions Nokia as a preferred solution and services partner.
• Articulates in clear and effective manner value proposition of services to customer
• Negotiates Customer contracts in alignment with commercial and legal organizations (Acceptance, SoR, payment terms, etc.)
• Communicates clearly the progress of monthly/quarterly initiatives (account plan, LE etc.) to internal and external stakeholders

• CT Head
• CO Head of Sales
• Business Groups Pre-sales and Delivery
• Head of Technologies
• Strategy & Sales Ops
• Pricing Manager
• Legal
• F&C
• Customer CxO

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