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Customer Success Manager- Saudi Arabia

3.00 to 4.00 Years   Saudi Arabia, Riyadh   26 Aug, 2024
WebEngage
Job LocationSaudi Arabia, Riyadh
EducationNot Mentioned
SalaryNot Mentioned
IndustryOther
Functional AreaNot Mentioned

Job Description

About UsWebEngage is a customer data platform and marketing automation suite that makes user engagement and retention simplified andhighly effective for consumer tech enterprises and SMBs. One of the hottest global SaaS companies, weve been recognized by G2as a Marketing Automation Leader in Asia 2021.The platform helps brands drive more revenue from their existing customers and anonymous users through highly contextual,hyper-personalized engagement campaigns across 10 communication channels.We are headquartered in Mumbai, India, and have offices in Delhi, Bangalore,So Paulo, and Dubai. We work with thousands ofbrands worldwide, across industries like E-Commerce, Edtech, Fintech, Foodtech, Media & Publications, Gaming, BFSI, Healthcare,and Online Retail.Learn more about us at www.webengage.comKeen to know more about how you could contribute

  • Empathize with every aspect of the customer experience, putting customersneeds first
  • Maintain high levels of customer engagement (including on-site meetings) with a focus on customer satisfaction and loyalty
  • Conduct usage and adoption reviews, and proactively suggest solutions to common customer challenges
  • Continually identify and develop new uses for WebEngage that drive adoption and that align to customer business needs and marketing goals
  • Proactively spot and correct any issues that could affect customer satisfaction or retention
  • Coach customers to be product experts and train their teams on best practices so they become increasingly self-sufficient
  • Partner closely with other cross-functional team members to translate business needs and product requirements into newsolutions for customers.
  • Be responsible for upselling and renewals, and increase the revenue per customer
  • Implement and optimise cross-channel retention campaigns for the customers
  • Help drive customer references and case studies, and produce reports and presentations to explain insights and results to marketing professionals.
  • Provide strong account management to existing clients, offering support and keeping them abreast of new products and services that could be of value to their business
Expertise And Qualifications
  • Fluency in Arabic and English
  • Strong customer service background, follow-up, and organizational skills
  • 3-4 years of relevant SaaS Customer Success experience
  • Bachelors degree in IT/Computer Science. A Masters degree in Business Administration would be preferred
  • Diplomacy, tact, and poise under pressure when working through customer issues
  • Excellent personal presentation and communication skills & strong client servicing skills
  • Strong problem-solving skills and working knowledge of web applications, HTML, JavaScript, CSS, iOS and Android platforms
Life At WebEngageWe take transparency very seriously. Along with a full view of team goals, get a top-level view across the board with ourmonthly & quarterly town hall meetings.A highly inclusive work culture that promotes a relaxed, creative and productive environment.Practice autonomy, open communication, growth opportunities,while maintaining a perfect work-life balanceGo on company-sponsored offsites, once a year and blow off steam with your work buddies! (Post Pandemic)Perks & BenefitsLearning is a way of life. Unlock your full potential backed with cutting-edge tools and mentorship (Macbook forEngagers!)Get the best in class medical insurance (with Covid Care facilities), programs for taking care of your mental health, and aContemporary Leave Policy (beyond sick leaves)Explore More Herehttps://youtu.be/Y0HjfyMjUpghttps://www.linkedin.com/company/webengagehttps://twitter.com/WebEngages=09

Keyskills :
Android Web Applications Javascript CSS HTML Ios

About Company

WebEngage

Job Source: webengage.com

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