| Job Location | Saudi Arabia |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | Accounting |
| Functional Area | Not Mentioned |
On behalf of our client, we are seeking a Customer Service Specialist with exceptional communication and organizational skills to join their team based in Riyadh. This role is central to providing premium customer experiences, managing customer touchpoints, and ensuring timely order processing.Responsibilities:Assure precise and timely order processing from quote confirmation to billing.Deliver premium customer experiences, managing all customer touchpoints effectively.Ensure seamless delivery planning and management via the logistics portal, including delivery date management and D&I job assignment & activity closing.Manage free stock optimization and purchase orders to HQ, ensuring correct stock movement management.Maintain accurate management of order portfolio (backlog), proactively liaising with Sales to anticipate backlog slippage.Update IT systems consistently with relevant information collected during customer service activities.Manage Technogym Care Activities effectively, providing adequate feedback to customer inquiries.Conduct post-delivery surveys to assess customer satisfaction and proactively resolve any issues.Requirements:3-5 years relevant experience in Customer Service.Fluent in English.Proven customer care and customer orientation skills.Proficiency in SAP - specifically advanced SD module use.Expertise in service business operations.Experience in project management.Financial skills and cost management knowledge.Strong negotiation and solid communication skills.Advanced analytical skills.Proficiency in MS Office pack use, especially advanced Excel.Our client offers a competitive remuneration package, a supportive work environment, and ample opportunities for professional growth. If youre passionate about delivering exceptional customer service and are looking for an exciting opportunity to enhance your career, wed love to hear from you.We request that candidates send their CV as a Microsoft Word document where possible.Quest Search and Selection is acting as an Employment Agency in relation to this vacancy.
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