| Job Location | Saudi Arabia |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | Recruitment & Employee Placement Agency |
| Functional Area | Not Mentioned |
Our client is now recruiting for a?Customer Service Representative (Agent) ??Saudi Nationals Only - Remote PositionJob Summary:This role is responsible for managing queries and complaints by answering customers questions, providing correct information about the services, and processing returns to ensure customers satisfaction.? Respond and resolve customer queries through different channels (phone, email or chat).? Manage large amounts of incoming customer queries and complaints within dedicated time.? Work with customer service manager to ensure proper customer service is being delivered 27/07? Identify and assess customers needs to achieve satisfaction.? Build sustainable relationships of trust through open and interactive communication.? Provide accurate, valid and complete information by using the right methods/tools? Contribute to team effort by accomplishing related results as needed? Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution phone, email, mail or social media? Go the extra mile to engage customers.? Process and assist customers with orders, refunds, or exchanges? Advise on company information? Utilize computer technology to handle high customer ticket volumes
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