| Job Location | Saudi Arabia |
| Education | Graduate |
| Salary | Not Mentioned |
| Industry | Customer Service / Telecalling |
| Functional Area | Not Mentioned |
Customer Service OfficerJob Location : Saudi ArabiaKey Responsibilities:•Respond to customer inquiries via phone, email, and live chat, ensuring timely and accurate responses.•Resolve customer issues and escalate complex cases to the appropriate departments.•Maintain and update customer records in the CRM system.•Provide information on products, services, and policies, ensuring a positive customer experience.•Gather customer feedback to support continuous improvement.Skills :•Experience with CRM systems (e.g., Salesforce, Zendesk) and MS Office Suite.•Ability to resolve issues efficiently and effectively, remaining calm under pressure.•Accuracy in updating records and tracking customer interactions.•Strong verbal and written communication skills with a customer-centric approach.•Familiarity with conflict resolution techniques and customer service best practices.•1+ year of experience in a customer service or support role.
Keyskills :
conflict resolution techniques customer service best practices
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