| Job Location | Saudi Arabia |
| Education | Graduate |
| Salary | Not Mentioned |
| Industry | Customer Service / Telecalling |
| Functional Area | Not Mentioned |
JOB PURPOSEPriority Banking manages affluent customer relationships, providing a full range of products and services to meet their needs. Priority Banking is a unit within the Retail Banking division and manages ~44k priority banking customers.The Priority Banking division consists of one segment with names Affluent Banking, Signature Banking & Executive Banking. The Vice President-Head of Operations and Governance is responsible to drive projects and initiatives across all Sub-Segments across Priority Banking which has ~101 RMs & ~53 CSRs among other units within PRB Central team. The total branches now under priority banking service coverage is 67.Through improving of the PRB service platform we wish to become the customer?s first choice as the primary bank for all his/her banking needs and improve customer profitability and loyalty to the bank through such service.As a Customer Service Manager (CSM) you will ensure an exceptional service and resolving operational issues exclusively for PRB customers.The objective is to ensure prioritization of processing for PRB customers? requests at PRB centers and liaise with retail branch for PRB customer related matters.The CSM is responsible for all CSR?s reporting to him/her at the main PRB center and other PRB centers mapped to it.REQUIREMENTS:Education- Bachelors /Graduate in any stream ? preferably commerce/bankingExperiences3-5 years experience in the banking industry.Experience in Customer Service/Operations/Relationship ManagementKnowledge & SkillsBanking Systems/CRM/MS Office ? Intermediate Skill level - Excel/Power Point/WordHas handled team or was in a position that included managing staff/team membersYou will be redirected to the company website to apply for this position
Keyskills :
Banking Systems/CRM/MS Office
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