| Job Location | Saudi Arabia |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | Other Business Support Services |
| Functional Area | Not Mentioned |
Customer Experience Agent 4PLLocation: Jubail Yard Owns and manages the customer process as Implant in the container Yard premises at Jubail. Has responsibility for the end-to-end execution in compliance with all company procedures. The first point of contact for stakeholders for daily operations activities.Key Responsibilities-Understand the Logistics and Services 4PL accounts? business requirements and the end-to-end program which Maersk has committed, then execute according to defined IOPs, SOPs and KPIs - Build and maintain long term relationship with customer, and internal operational and customer service network as implant in CY Yard. - Coordinate with Customer document team to execute accurate documentation deliveries. - Ensure documents are Created, received, dispatched & archived in accurate condition with necessary regulations like attestation & chamberization. - Proactively identify program exceptions, then troubleshoot and solve according to broad guidelines provided by the Customer Experience Manager - Provide a value add to the customers through effective business solutions by having good business knowledge / process understanding. - Monitor and deliver KPI performances to meet/exceed customers? targets - Perform day to day activities alongside colleagues to ensure high customer satisfaction and directly assist customers in key areas to improve service delivery - Identify and implement sustainable solutions for possible service failures through root cause analysis - Actively support implementation of local and global initiatives - Maintain a Customer centric approach thereby helping to avoid occurrence of errors and take preventive measures to eliminate repetition of errors. - Performs other position related duties as specified by managementWho we are looking forBehavioural: ? Ownership and accountability ? Strive towards excellence ? Stakeholder Management abilities ? KPI driven performance- Ability to deliver results ? High attention to details ? Process improvement mindset - Look out for gaps ? Ability to prioritize based on importance/ urgency Skills: ? Bachelor?s degree ? Demonstrated a deep understanding of and experience in the logistics industry ? 3-5 years of SCM/4PL or similar industry experience ? Strong written and verbal communication skills both in English and local language ? Must possess time management skills to manage high volume in a fast-paced environment ? Intermediate to advance MS EXCEL skills ? Some SAP functional experience is preferred, not mandatory. ? Personality: Self-starter, problem solver, Can-do-attitude, solution oriented, outstanding at process optimization, Results driven, Detail oriented, Team player
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