Customer Care Representative

Job Description

This is your opportunity to be part of a global organization.You will be responsible for providing excellent customer service to all walk in customers and ensuring a smooth process flow towards delivery of goods.Be part of an customer focused team and get the opportunity to leave your markAs a Customer Care Representative, your primary focus is to assure that our clients receive the delivery of the products he/she requires, in a ?reasonable? time, but one which meets his needs without unnecessary delay. Here?s some of the other things you can look forward to: * Follow up on Delivery Notes Invoicing on a daily basis and ensure all invoices are done in a timely manner. * Completing paperwork, sorting and filing invoices and handling complaints. * To ensure that as often the first point of customer contact, you answer the telephone and deals with direct sales in the most friendly ?can do? way. * Youll be responsible for providing excellent service at all times and in a timely way. * Assure that your work is finished before you leave your desk each day, with all LPO?s posted and Invoices sent periodically. * Be a part of the Customer Care team in processing Internal and External orders, follow up of Partial Orders. * You will liaise directly with our own Sales staff on a daily basis to assure that either they, or yourself, communicate any problems directly to the client to avoid any delivery shocks on the expected date of delivery. * You will similarly liaise with our Internal Supply chain area to facilitate timely deliveries at all times. * Update CRM and AX when required with the relevant detail. * Confirm with customers by email, telephone or in person to provide information about products and services, take orders and process them in a timely manner. * Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. * Sending out invoices based on priority. * Processing abroad Sales and ensure the work cycle is complete. * Contact customers in order to respond to inquiries or to notify them of claim investigation results and any planned adjustments. * Refer unresolved customer grievances to designated departments for further investigation. You will report to the Team Leader - Customer Care. The role will be based in Dammam (KSA).We?re looking for an energetic individual, with the ability to learn and a positive attitude.Our ideal candidate will come from an international experience with cross cultural , cross functional environment. You should also have the following qualifications: * Master?s/ Bachelor?s degree in Chemistry * Essential Product Knowledge, pricing. * Good spoken written communication skills * Good people skills for building relationships with colleagues at all levels * The ability to plan and prioritize your own work. * The ability to motivate people * Calmness under pressure * Decision-making ability * Accuracy with record keeping * IT skillsApplication and further informationFor further information on Hempel, please visit hempel.com. To apply for this position, please submit your application letter with a CV in English via the link no later than the 25-May-2022. Please note that the interviews will take place 1-2 weeks after the application deadline and you may want to pencil this time in your diary to avoid any holiday clashes. Application due 2022-05-25Seniority Level AssociateJob Functions Customer ServiceIndustry ChemicalsAcross the globe, Hempel?s coatings solutions protect surfaces, structures and equipment. They extend asset lifetimes, reduce maintenance costs and make homes and workplaces safer and more colourful. Hempel was founded in Copenhagen, Denmark in 1915 by J.C. Hempel, and is solely owned by the Hempel Foundation, which not only ensures a solid economic base for the company, but is dedicated to making a difference in the world by empowering children to learn, supporting coatings science and sustaining biodiversity. ?Hempel is a world-leading supplier of trusted coating solutions working with customers within the decorative, marine, infrastructure and energy industries. Our purpose is to shape a brighter future with sustainable coating solutions, and being owned by the Hempel Foundation gives us the stability, means and purpose to deliver lasting, positive change in the world. The Hempel Group is the owner and parent company ofCrown Paints,J. W. Ostendorf,Renaulac, Wattyl and the Neogard brand.

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