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Customer Care Coordinator

1.00 to 10.00 Years   Saudi Arabia   31 May, 2021
Kaizen Firm
1 Jobs Openings
Job LocationSaudi Arabia
EducationNot Mentioned
SalaryNot Mentioned
IndustryAutomotive Manufacture; Automotive Dealership & Distributor
Functional AreaNot Mentioned

Job Description

About the role:?We are looking for a Customer Care Coordinator to assist the department in planning and executing customer service functions. The job location is Saudi Arabia.Responsibilities:

  • Plan, coordinate and assign daily workload to customer service team
  • Supervise team in providing excellent and outstanding services to customers.
  • Ensure that team addresses customer inquiries and concerns promptly and professionally.
  • Assist in resolving employee concerns and developing customer focused environment.
  • Organize job training to team to meet departmental objectives.
  • Ensure that the team follows company policies and procedures
  • Assist in employee recruitment, training, disciplining, performance evaluation, promotion and termination activities.
Qualifications?
  • Minimum of 3 years of experience
  • Must be Arabic speaker
  • Strong problem solving, critical thinking, coaching, interpersonal, and verbal and written communication skills.
  • Recommend best practices to meet service level agreements and improve customer satisfaction.
  • Handle high volumes of customer calls and should work well under pressure.

Keyskills :

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