| Job Location | Saudi Arabia |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | Retail & Wholesale |
| Functional Area | Not Mentioned |
MAIN PURPOSE* Reporting to the CRM and Ecom Manger, the CRM Executive is responsible for implementing and optimizing the customer database in all Boutiques and multibrand Pos for KSA.* Plays a critical role in executing and monitoring clienteling programs, in-boutique activations and ultimately, in developing Client retention, loyalty and engagement strategies on all relevant client touch points.* Supports the CRM Manager in delivering reporting and analysis to Retail, Marketing and Communication team1. CLIENT DATABASE MANAGEMENTEnsure the implementation and optimization of the customer database* Support the implementation and roll-out of CRM Clienteling tools (Sales Force, Booster 2.0) in the region in close collaboration with the Retail department and international Headquarters* Implement the processes to ensure the quality and accuracy of the data collection* Develop strategy to increase the data capture in all boutiques* Set clear objectives and monitor the results by boutique* Develop reporting tools with the main insights (data capture, segmentation, data-base growth?)* Perform extractions and analysis of client data for multiple purposes: client profiling, campaign targeting, events invitation, product analysis* Produce ROI reporting on events, online and offline CRM campaigns2. CRM & CLIENTELING PROGRAMSDefine and monitor Clienteling strategies adapted to each Btq/market* Design and implement the touch points of the Client journey depending on his profile/segment* Help CRM manager to define and develop action plans with the clear objective of developing Client acquisition, loyalty and engagement* Identify relevant opportunities in line with brands identity to increase the data-base3. CLIENT CARE TOOLSDefine and implement the gifting guidelines across the network* Manage the inventory of client tools (contact cards, greeting cards, books, gifts, invitations, catalogue?):o Consolidate requirements for the region and complete orders with HQ/local suppliers as necessaryo Place orders for CRM gifts and manage all related logisticso Monitor and replenish stock levels of all boutique inventory; books, CRM gifts, customer cards, greeting card4.E-Business and e-CRM* support the E-business implementation and the Global e-CRM strategy across all markets in the regionWe request that candidates send their CV as a Microsoft Word document where possible.Quest Search and Selection is acting as an Employment Agency in relation to this vacancy.
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