Accounting; Financial Services; Business Support Services
Functional Area
Not Mentioned
Job Description
Monitors the status of aging reports and dues invoices and customers accounts.
Maintains log of payment promises and pertinent account details, schedules follow-up
communication with account holder.
Initiates collection actions by notifying account holders and /or cosigners
Follows established guidelines to review and update account status.
Locates and contacts account holders by appropriate means, which may include mail, phone, or personal visits, to notify those customers of delinquent account status and to solicit payment.
Records payments made to the customers account.
Delivers letters, notices, and other communications regarding delinquent accounts.
Investigates disputed balances; where appropriate, corrects errors such as misapplied payments, reversed late charges, direct deposit errors, or overpayments from insurance.
Identifies accounts requiring additional, personal contact for referral to a third-party collector.
Ensures the security of customers files and aging and delinquent account reports at all times.
Monitors accounts receivable and cash receipt reports.
