Manage and oversee all activities related to client payment collections. This position requires a diligent and detail-oriented individual who can effectively ensure that payments are collected in a timely and accurate manner, contributing to the smooth financial operations of the organization
Proactively manage cash and credit collections: Request, track, and ensure timely receipt of payments from Logistics customers.
Troubleshoot customer-related issues: Identify and resolve problems with customer orders, accounts, and other related matters to ensure a seamless experience.
Support sales operations: Assist sales teams by preparing accurate and competitive client quotations.
Generate and maintain documentation: Produce and organize reports, documents, and other materials as required by the Sales Support and Collection Manager, ensuring accuracy and timeliness.
Follow up on outstanding payments: Continuously monitor and follow up on overdue payments, maintaining regular communication with customers to secure collections.
Coordinate with internal teams: Collaborate with sales, finance, and customer service teams to resolve issues and improve processes related to collections and customer accounts.
Provide feedback for process improvement: Identify areas for enhancement in the collections and sales support processes, offering suggestions to improve efficiency and effectiveness.
Review timely billing as per the credit note agreement
Adopt and apply new professional strategies and policies within the area of responsibility in accordance with management directions
