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Client Partner - 1476921

5.00 to 10.00 Years   Saudi Arabia   24 Sep, 2023
Halian
Job LocationSaudi Arabia
EducationNot Mentioned
SalaryNot Mentioned
IndustryIT / Computers - Software
Functional AreaNot Mentioned

Job Description

Client Partner About the jobClient Partner will be responsible for managing & growing multiple customer accounts, while cultivating positive customer experience & long-term relationships. Individuals in this role will need to have good customer focus and communication skills in order to maintain positive relations with customers.What do we expect:

  • Identifying the key factors for customer success to drive Account growth & positive customer engagements for longer-term.
  • Ensure all customer touch points are handled as planned - onboarding process, monthly steering, quarterly c-sat, onsite visits, closing-the-loop on client feedbacks, etc.
  • Working with Program teams to ensure the promises being made in all customer engagements are on track & exceeding expectations.
  • Handle any customer escalations from initiation through resolution.
  • Implementing best practices for customer account growth, positive customer engagement & long-term relationships.
  • Proactively identifying customer risks at every stage and working with the Leadership Team to execute the defined risk-management plan.
Your Expertise Required
  • You are currently managing multiple Customer Engagements of 40-60 people teams, $2m- $5m accounts and have been accountable for end-to-end Customer Success.
  • You are currently serving as Single Point of Contact for client relationships (expectations, communications, negotiations, escalation, feedback, etc.) in your role.
  • 10+ of experience, including 5+ years of experience in managing multiple customer engagements.
  • Previous experience in B2B client relationships, in IT consulting, growing small engagements into large long-term relationships.
  • Proven ability & track record in establishing confidence and trust with customers, leading to high c-sat & positive long-term engagements.
  • Strong experience on Cloud, Managed Services, Digital Transformation, and consulting.

Keyskills :
Cloud Digital Transformation Consulting Managed Services

About Company

Award-Winning Tech Talent Company. We help businesses make progress, build efficiency and discover new possibilities. Our goal is to support talented individuals to explore, innovate and unleash their potential.Our success has spanned over 20 years. In that time, we’ve come to understand that innovation is the only way to provide agile, practical solutions that transform businesses and careers that fulfil potential, faster.Halian's smart services, tech talent and search capability, help you to realise tomorrow’s potential. To discover the amazing things that are possible when you bring the right people and the right technology together.

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