| Job Location | Saudi Arabia |
| Education | Not Mentioned |
| Salary | $1,500 - $2,000 |
| Industry | Other Healthcare Services |
| Functional Area | Not Mentioned |
1.JOB SUMMARY:The Client Care Specialist serves as the focal point of contact between the visitor and the company. Greets, assists, and provides direction and information to clients, visitors, and other guests of the organization. He/she provides the best experience for the visitor who just came in.2.DUTIES AND RESPONSIBILITIES:2.1Greets patients or visitors professionally both in person and on the phone.2.2Directs visitors or clients to the right person or department.2.3Responds to all customer inquiries in a polite and timely manner.2.4Provides customer support by answering the phone and replying to emails without delay, receiving and sorting incoming and outgoing mail.2.5Provides basic and accurate information in person and via phone/email.2.6Coordinates front-desk activities, including receiving, sorting, and distributing correspondence and answering, screening, and redirecting phone calls.2.7Comforts patients by anticipating anxieties and effectively answering questions.2.8Ensures the reception area is tidy and presentable, with all necessary stationery and material (e.g., pens, forms, and brochures).2.9Maintains office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges).2.10Performs other clerical receptionist duties such as filing, recordkeeping, photocopying, transcribing, and faxing.2.11Optimizes provider schedules and patient satisfaction with efficient scheduling.2.12Ensures availability of treatment information by retrieving and updating patient records.2.13Responsible for maintaining office security and communicating with the security guards if needed.2.14Interacts with their colleagues to resolve important administrative matters and the like.2.15Respects patient and family rights according to the organization?s policy.2.16Participates in quality improvement activities as needed.3.EDUCATION / LICENSURE:3.1High School Diploma, or equivalent is required.3.2Certification in Office Management is a plus4.PROFESSIONAL / EXPERIENCE:4.1At least one (1) year of experience in the same field.5.SPECIALIZED KNOWLEDGE / SKILLS:5.1Professional customer service attitude and appearance5.2Verbal and written communication skills to interact clearly with customers, vendors, and other employees5.3Organization skills to keep accurate records and find, important information quickly5.4Multitasking and Time management skills to prioritize and complete a wide variety of tasks throughout the day5.5Patience and listening skills to respond appropriately and interact positively with upset customers5.6Interpersonal skills to create a pleasant experience for all customers, such as being personable and attentive5.7Hands-on experience with office equipment (e.g., fax machines and printers)
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