Receipt of user requests/incidents escalated by the ServiceDesk / end user.
Provide L2 support for tickets escalated by Service Desk.
Configure, troubleshoot, and resolve issues related to hardware and software for AV.
Provide support for install/upgrade/de-install/repair activities on AV solutions.
Assembling, and disassembling AV equipment.
Ensuring the production and updating of AV documentation such as user guides.
Cabling and wiring to implement technologies for AV setup.
Manage and administer all the AV equipment and software used including, but not limited to speakers, microphones, TVs, Smart TVs, Digital Signage, Digital Signal Processors, Cameras, CCTV, CCTV system Management software, AV Management server/ management tools, CCTV hardware and servers, Projectors, Interactive Projectors, Smartboards, Amplifiers, lighting controllers, curtain controllers, home automation control systems, perform firmware upgrade etc.
Handle the installation and configuration of AV equipment using different platforms Smartboards, Interactive projectors, etc.
Perform routine hardware and software maintenance on AV equipment including any upgrades and patches that may be required, both hardware and software.
Conduct preventive maintenance of the AV systems and equipment as per an agreed schedule.
Meet SLA for client ticket requests, assess and prioritize incidents while investigating & resolving critical incidents, and problems.
Escalate to appropriate next-level resources for incident resolution.
Facilitates progressive internal and external updates on CCTV and AV hardware
