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Call Center Supervisor

1.00 to 10.00 Years   Saudi Arabia   10 Feb, 2023
Confidential Company
1 Jobs Openings
Job LocationSaudi Arabia
EducationNot Mentioned
SalaryNot Mentioned
IndustryCorporate Management Office
Functional AreaNot Mentioned

Job Description

  • Manages and oversees a team of call center agents.
  • Motivates and supports agents through feedback and communication.
  • Measures KPI?s like inbound calls, call waiting, and call abandonment.
  • Assists with taking agents? calls if they can?t handle the workload.
  • Improves quality of results by recommending changes.
  • Provides product/service information by answering questions and offering assistance.
  • Keep track of employee attendance, and make sure work procedures are complied with.
  • Assist in hiring and onboarding new employees.
  • Prepares monthly and annual performance reports.
  • Creates targets and goals for improvement.

Keyskills :

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