| Job Location | Saudi Arabia |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | Other Business Support Services |
| Functional Area | Not Mentioned |
The role holder is responsible of developing and maintaining the As-Is and To-Be architectures of applications that support customer-facing activities such Billing, Order Management, Customer Relationship Management and Call Centre automation while also defining their roadmap to ensure BSS system optimally meet all of STC?s technical and operational requirements.Managerial Responsibilities-Participates in the development and implementation of the Application Architecture plans, in line with the corporate objectives.-Directs and manages the Business Support Solutions Section mandates, providing leadership and facilitating work processes in order to achieve high performance standards.-Interprets and implements change in Business Support Solutions Section providing guidance and support, necessary for continuous improvement.-Ensures compliance with organizational policies, procedures and quality standards in the Business Support Solutions Section. Core Responsibilities -Ensure application of architecture principles and concepts in the development of business solutions. -Assess the gaps between the As-Is and To-Be Application architectures and define transition strategies and roadmap for addressing those gaps. -Lead analysis of the current technology environment to detect critical deficiencies and recommend solutions for improvement. -Manage the evolution of As Is BSS (CRM, Billing, IN Prepaid, Wholesale Billing, Call Centers, MySTC, Mobile Apps, eChannels, etc..) architecture component and lead the development of the To-Be based on agreed leading frameworks, e.g. SOA, and TMF Framework-Define and develop BSS blueprint to ensure overall visibility on all key stakeholders within STC-Ensure that BSS architecture models (As Is and To Be), assessment results and optimization requirements are communicated to all general directorates in technology sectors-Contribute to the design and audit of RFP preparation and evaluation -Perform regular update on BSS architecture documentation based on the changes in the environments and update on application strategies. -Support STC and subsidiaries in choosing and/or moving to the right BSS architecture People Management Responsibilities-Defines goals and key performance indicators for each member of the team and ensures effective application of the STC performance management process.-Directs planning and selection of manpower in the Business Support Solutions Section, in line with the business and operational plans.-Ensures high level of employee engagement and capability development by providing on-going feedback and coaching team members within the Business Support Solutions Section. Performs other responsibilities and tasks as directed by the Director - Application Architecture in order to meet objectives.
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