| Job Location | Saudi Arabia |
| Education | Graduate |
| Salary | Not Mentioned |
| Industry | Customer Service / Telecalling Marine / Shipping Services |
| Functional Area | Not Mentioned |
Running The BusinessConnect our customers as per contractual delivery promise and in conjunction with Ocean / Feeder fulfilment teams / Global Stowage and Terminals.Coordinate execution planning (2-4 weeks) with all stakeholders to ensure customer outcomes & asset capabilities are secured.Lead and execute individual vessel game plans (0-72 hours).Review and track real time progress against gameplan and drive all stakeholders to common outcome.Ensure asset turnaround and connections as per specs.Investigate root causes for deviations to plan and adopt measures to avoid recurrence.Lead & coordinate with respective stakeholders in maintaining transit dwell (Flex-Hub & longstanding).Steer cargo advancement opportunities and recovery actions in line with thresholds.In event of crisis (port disruption / strike and or vessel / cargo incident alongside), participates in relevant CMT and supports crisis management team locally with various stakeholders (agents / authorities / etc.)Communicate ETA, berthing prospects & berth schedule changes to shipsImproving The BusinessResolves customer pain points / experience (delivery touchpoint) in collaboration with Ocean Fulfilment, GSP and Terminal.Identify and suggest continuous improvement possibilities in the ways of working.Internal stakeholders:Ocean / Feeder and Service FulfilmentGSP / CentreExternal stakeholders:Terminal PlanningPilots / Towage / AgentsCritical competenciesA minimum of 3-5 years of experience in the industryLeading with customer empathyStrong communication & analytical skills.Digitally competent & having data driven approachLocals with family book are preferedYou will be redirected to the company website to apply for this position
Keyskills :
Terminal Planning Strong communication & analytical skills
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