| Job Location | Saudi Arabia |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | IT Services |
| Functional Area | Not Mentioned |
Location: Riyadh (onsite)Shift Timings: Rotational Shift; ready to work in 24x7 environments GENERAL?Excellent communication and conversation skills (Verbal and Written)?Responsible for resolving all technical incidents escalated by the L-1 team?Production Support: handle inquiries and resolve issues?Determine gaps in procedures/processes and come up with suggestions/recommendation for process improvement?Perform other related duties as assigned from time to timeQUALIFICATIONS?Bachelors Degree in Computer Science or equivalent (a combination of education and experience will be considered).?High interpersonal skills and communication skills both written and oral?Basic level of Arabic communication skillsTECHNICAL SKILLSThe skills listed below are representative of the knowledge and skills required.?3+ yrs?Efficient in any programming languages like TAL / PTAL COBOL / SCOBOL TACL C / C++?Should be efficient in database Enscribe/NSQL?Exposure towards the tool FUP Pathway?Should have good development Expertise in Base24 , Base2000 Switch?Knowledge towards simulator : Paragon, FINSIM?Report Generation?Incident Management?Primary Level Issue Analysis?Transaction MonitoringBEHAVIOURAL COMPETENCIES?Friendly, approachable, and collaborative?Team spirit / Problem solving attitude / Good communication skills?Excellent relationship and stakeholder management skills across teams and upwards throughout organisations?Ability to positively influence colleagues to deliver objectives?Excellent written communications skills
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