B2B Quality Control Section Manager|000002 - 5003564HO

Job Description

The role holder is responsible for reviewing & analyzing Processes performance and identifying issues gaps from intended outcome, to conduct sessions with B2B stakeholders to advise on possible process improvement areas, Integrate process measurements with B2B performance measurements framework. Also, they will Identify missing processes data, Lead in designing/modifying/cancelling the process with process owner and all relevant stakeholders (L3 & L4) for both customer operations processes and support / enabling process. They will conduct continuous review of B2B birds eye view of overall B2B flows, Build B2B internal center of excellence to support departments on Process Improvement and Conduct mystery visits across functions/operations The role holder shall carry out his duties in accordance with the stipulated business policies and procedure-Participates in the development and implementation of the organization plans in line with the corporate objectives. -Directs and manages the organization mandates, providing leadership and facilitating work processes in order to achieve high performance standards. -Interprets and implements change in the organization providing guidance and support, necessary for continuous improvement. -Ensures compliance with organizational policies, procedures and quality standards.Review & Analyze Processes performance and identify issues gaps from intended outcome. Conduct Periodic checks to control outcome of automation initiativesCreate reports and conduct sessions with B2B stakeholders to advise on possible process improvement areasIntegrate process measurements with B2B performance measurements framework.-Identify missing processes data, advise B2B stakeholders on additional processes metrics or SLA?s to track, and create initiatives to close data mining gaps-Lead in designing/modifying/cancelling the process with process owner and all relevant stakeholders (L3 & L4) for both customer operations processes and support / enabling process.-Conduct continuous review of B2B birds eye view of overall B2B flows and identify cross-functional issues/gaps Identify opportunities & priorities for digitization & automation and build initiatives to transform them -Build B2B internal center of excellence to support departments on Process Improvement initiatives-Conduct mystery visits across functions/operations and data mining activities to ensure the defined processes are being adhered to .?Defines goals and key performance indicators for members of the team and ensures effective application of the stc performance management process.?Directs planning and selection of manpower in the Organization, in line with the business and operational plans.?Ensures high level of employee engagement and capability development by providing on-going feedback and coaching team members within the Organization. -Performs other responsibilities and tasks as directed by the Director in order to meet sector objectives.

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