Assistant SPA Manager - vocoâ„¢ Al Khobar

Job Description

Reliably Different - Welcome to voco, IHGs new upscale brand. We call our Hotels voco. It means to invite and call together originating from Latin representing our thoughtful, unstuffy and charming nature. Guests tell us that voco is fun without being vanilla, trendy without being alienating and premium, without being stuffy. This unique and playful attitude, combined with a consistent level of quality, sits at the heart of our brand. Whatever were up to, there are brand values and service behaviours that guide us... Brand values: Always dependable, Respect individuality & Be distinctive Service values: Count on us to; Be natural & Make every stay special. Drawing on IHGs years of experience in delivering True Hospitality, voco Hotels gives people a different choice. Hotels that are reliable enough to depend on, but different enough to be fun.Our new family of hotels are connected by their individual characters, that make memorable travel dependable with unstuffy hotels, where people feel comfortable to relax, and just get on with relaxing. The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. The worlds first voco Hotel opened in November 2018 in Gold Coast, Australia and the first voco Hotel in Saudi Arabia in Al Khobar, Saudi Arabia. voco Al Khobar, a location like no other, connected to all the delights of the city, moments from shopping, dining and entertainment experiences.Assistant SPA Managers perform daily operations of health or beauty spas under the supervision of Cluster Director of SPA. They do work by providing excellent customer service and enhance public relations by advertising and promoting health products and special services given by the company. They deal directly with customers by answering queries, attending to them when customers enter the spa and orienting them of spa services and products sold by the spa. It is the responsibility of the assistant spa managers to supervise staff and troubleshoot any staff-related issues. Assistant spa managers must ensure all spa operations are in full compliance with local health and safety codes. They adhere to, apply, observe and enact workplace safety standards; assist with monitoring and record keeping of store sales, costs, payroll and profits; fulfill all client services in a professional, correct, orderly and efficient manner and observe quality control in all aspects of operation and promote. They regularly do inventory and place orders as required; implement and promote ways for store loss prevention and do other operational and managerial duties as assigned by the Cluster Director of SPA and management.University degrees and/or two years experience with Hotel or equivalent. Must have excellent knowledge of standard SPA operations procedures and excellent managerial and supervisory skills, as well as, proper motivational skills; excellent written and verbal communication skills; customer service skills; teamwork; multitasking and basic knowledge of MS Office.

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