Ensure compliance with the Operational processes and procedures of the company while maintaining an outstanding relationship with clients and retailers
Role and Responsibilities
Implement & execute the agreed clients plans (Coverage, Route plan, Head count, in-store execution & reporting)
Develop and deploy a field visit schedule to closely monitor team performance on the ground?
Instore checks (Rotation ,Cleaning, Replenishment, Planogram implantation ,Pricing ,Isolation (Damage, Expiry, and Cutoff Date) ,BDA Implementation if available, Backdoor arrangement)
Device (Mint+) usage
Tarweej workflow is followed?
Merchandising tasks implemented to the highest standards
BDA Implementation (whenever applicable)?
Scheduled reports (IGF, SDR, OSA, SOS?etc. are complete and accurate?
Daily checks of Mint+ report generated by IT to make sure all the metrics are in the right direction for his region (Absenteeism, Route plan compliance, Reports completeness & accuracy)???
Organize and Distribute key tasks and set deadlines for the team (Ad hoc client request such as unplanned visits, unplanned deliveries)
Capture and report to National Field Operations Manager (through a systematic weekly report) all the feedback received from his team (new client request, execution feedback, Ongoing investigation, and market developments, new opportunities (new outlet opening /close)?etc.
Organize Sector Supervisor daily work (Daily Route plan, Promotional activities, photos, Feedback from the trade, all deadlines, etc.
Build a strategic relationship with the key retailer in the region (Head office, Store Manager & Section Managers)
Build a Strategic Relationship with the clients (RSM, Sales Area Managers, Merchandising Manager, Trade marketing team & sales Rep)
Carry out team performance reviews quarterly and develop improvement plans
Recognize improvement areas and provide coaching for the Sector Supervisor, Team Leaders, and Merchandisers
Report any training needs to the National Field Operations Manager
Suggest and organize team-building activities
Prepare and align staff holidays and annual leave with National Field Operations Manager
Attend weekly meetings reviews with Client Services Manager and regional client team (if and when required)
Coordinate with Client Services Regional Manager to ensure proper deployment of client requirements
Follow up with regional HR Department all pending and unresolved issue (Annual leave, Late Salary or Over time, Urgent cases, Iqama Renew, Baladiya Card, and Other Issues)
Confirm and share the monthly payroll file, overtime, and bonuses?
Ensure deployment of the required Saudization percentage with minimum turnover through close coordination with the HR team?
Employees turnover reduction to be within the agreed limit (the agreed limits will be aligned between operations & HR and shared with all regional managers)
