Analyze and troubleshoot ERP system issues reported by end users
Analyze and streamline business processes; create, maintain, and develop Business Activity Queries (BAQs), Business Process Management (BPMs), screen modifications, dashboards, SSRS reports and data files to support sales, operations, finance and other business units
Participate in ERP conversions and updates; create and implement user acceptance testing for upgrades and design changes; contribute to projects involving implementation, testing, designing, upgrading, and changing ERP applications
Initiate improvements on proper processing and recommendations of product usage
Provide backup and support to other IT staff on installation, maintenance and updates to hardware and software
Collaborate and execute on IT business projects that enable the companys growth and evolution
Collaborate and execute on IT solutions to business problems and value-added initiatives on the Project Portfolio driving innovation for the company
Collaborate and test designed solutions with business partners to ensure successful implementation
Collaborate and execute functional and technical application roadmaps with associated topologies, business capabilities, and benefits
Collaborate and execute on application projects that engage technical and business resources
Maintain third party integration services
Adhere to security protocols in all areas of IT in compliance with industry-standard frameworks; execute and adhere to Digital Safety and Security plans, including digital privacy compliance
Collaborate with all vendors and contractors performing Application services work
Document and sustain application best practices
Document and track Incidents and Requests thoroughly; prioritize and respond to all requests in a timely and service-oriented manner
Create and maintain process documentation
Solve Incidents in a timely and service-oriented manner; determine root cause of incidents and offer preventative solutions; escalate to next level IT for support after root cause analysis complete or if skill set prevents resolution
Execute appropriate and timely actions based on monitoring alerts
Engage in the prioritization and resource planning of IT initiatives
Develop and conduct various training sessions
Support and execute Application services in alignment with ITIL/Service Management
Model, train, and support the ITIL/Service Management discipline within IT organization
Execute on Merger & Acquisition strategies
Support IT Supplier Management Office policies and practices
