Account Manager

Job Description

The role of the Account Manager is responsible for maintaining deep customer relationships to drive account revenue retention and growth. By collaborating with internal partners, the Account Manager delivers exceptional service and a valuable solution. The position will manage a defined book of business or group of accounts (banks, corporates or other financial institutions) in the territory and will be accountable for the commercial close of all deals. You will also open up larger solution opportunities and introduce Solution & Proposition Sales as well as the Customer Support department.Role Responsibilities:

• Demonstrate deep understanding of the customer strategy (short and long term), objectives, high knowledge of clients decision makers (including C-level) organigram, priorities and needs
• Maintain solid understanding of Refinitiv propositions to initiate conversations and raise interest
• Build and embed a long term trusted advisor relationship within their accounts as well as strong relationshipwith client C-level and other decision makers
• Create an account plan with a clear strategy (short and long term) defining specific actions for driving growthby expanding Refinitiv footprint
• Daily update of CRM with sales activities, forecast & pipeline
• Focus on maintaining overall customer engagement and expanding and retaining managed net revenue
• Oversee all commercial activities within accounts, owning the end to end customer relationship
• Drive efficiency in account administration (especially for lower value and growth potential accounts)
• Manage internal and external stakeholders and maintain networks to negotiate and close deals
• Account Managers Growth accounts will manage a defined book on a proactive basis
• Account Managers are responsible for revenue retention (primarily), sales, and administration of accounts

Qualifications and Experience Required:

• Strong understanding of customers and their business model and workflows
• Industry experience within the customer segment
• Strong product knowledge
• Relationship building skills
• Selling skills (identity, develop and articulate a complex proposition/consultative selling)
• Strong negotiation skills
• Strong interpersonal skills, ability to develop and execute a sales plan, ability to use a variety of technologywith a high level of proficiency
• Problem solving--ability to understand, articulate, structure and solve client needs
• Presentation and communication skills: ability to deliver presentations and communicate at all levels within anorganization
• Ability to collaborate with account team
• University/college degree may be required, equivalent experience may be considered depending onposition/department
• Advanced degree may be preferred
• Significant work experience in applicable industry and knowledge of customer workflow required
• Proven account management, sales or marketing experience in a customer facing environment required
• Customer relationship management required throughout all levels within an organization

At LSEG, we believe that creating a diverse and inclusive organisation is fundamental to the way we deliver on our promise of creating essential partnerships and open opportunities. Our open culture is central to how we deliver our purpose - driving financial stability, empowering economies and enabling customers to create sustainable growth - in everything we do.Working with us means that you will be part of a dynamic organisation of 25,000 people across 70 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyones race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants and employees religious practices and beliefs, as well as any mental health or physical disability needs.Please take a moment to read this carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what its used for, and how its obtained, .If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.

Keyskills :
Workflow Relationship Building Customer Relationship Management Problem Solving Account Management Sales Marketing Presentation Negotiation Selling communication CRM Product Knowledge

About Company

Refinitiv is an American-British global provider of financial market data and infrastructure. The company was founded in 2018. It is a subsidiary of London Stock Exchange Group after a US$27 billion dollar sale from previous owners Blackstone Group LP which held a 55% stake and Thomson Reuters which owned 45%. The company has an annual turnover of $6 billion with more than 40,000 client companies in 190 countries.