| Job Location | Riyadh, Saudi Arabia |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | IT Services |
| Functional Area | Not Mentioned |
Expert in Routing Protocols, BGP, OSPF, ISIS,Experience in MPLS, Segment Routing, L2/L3 VPNs,Handle Level 2 tickets raised by L1 NOC TeamExpert in Cisco Routing & Switching, DC and SP Routing domainRespond to Customer / other department queries regarding incidents using calls, emails, messaging tools etc.Perform troubleshooting on Cisco Routers and SwitchesPerform Escalation management using established NOC procedures and toolsPerform above tasks within established NOC SLAsWork in a 24x7 duty roster as per shift scheduleEscalate and assign tickets to L3 teams as neededActively maintain vendor SLA and document it
Keyskills :
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