Parts Advisor | AL Futtaim Automotive | Domasco

Job Description

Job Requisition ID: 153212 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions automotive, financial services, real estate, retail and healthcare employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the worlds most admired and innovative brands. Al-Futtaim Groups entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand responding to the changing needs of our customers within the societies in which we operate. By upholding our values of respect, excellence, collaboration and integrity Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day. Overview of the role:

• The primary focus of the role will be to find and assist in fulfilling customer requirement of parts and be able to supply as soon as possible his requirement and can advise related parts.

What you will do:

• Handle complete parts sales process of walk-in and telephone customers from enquiry to sales order process to achieve monthly budgeted net sales.
• Responsible for credit customers follow-up of payments as per credit terms and conditions granted to the customers.
• Ensure to communicate and consume parts ordered on urgent orders as soon as parts received.
• Collect retail customer data and feedback in the given format and convert them to service to generate additional revenue of labour and recalls.
• Ensure sales orders, purchase orders, deliveries, cash collection, cash deposits are closed on time as per company standards and documents are filed for records.
• Assist warehouse team with monthly perpetual inventory to maintain stock inventory with no discrepancy during annual stock report.
• Follow customer service values and achieve CSV (comma separated values) targets to surpass in meeting the needs and expectations of the customers.
• Take reasonable care for own health and safety and also take care that his or her acts do not adversely affect the health and safety of others.
• Ensure quality of job to avoid errors/rework and ensure customer engagement by taking actions against customer complaints.
• Comply with company QHSE guidelines and Standard Operating Procedures and report all incidents to the manager.
• Participate in Toolbox Talks and undertake safety awareness training as provided by the company.
• Follow emergency and evacuation procedures of the company.

Required Skills to be successful: 1.- Customer management and coordination experience 2.- Communication skills 3.- Timely Resolution 4.- Basic computer skills About the Team:

• Reporting to the Parts Manager and the primary focus of the role will be to find and assist in fulfilling customer requirement of parts and be able to supply as soon as possible his requirement and can advise related parts.

What equips you for the role:

• Diploma in Auto or Electro Mechanic.
• 2-3 years experience within spare parts operations, preferably at an automotive parts sales counter, familiarity with safety standards during work for people, machines and material Technical Skills, User skills in Tools.
• Knowledge of automotive parts and equipment.
• Proficient in Microsoft Office.

REF TBWere here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish. Before you click apply: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence. As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.

Keyskills :

About Company

The Al-Futtaim Group is a large conglomerate based in Dubai, United Arab Emirates.As a family-owned business, we take a long-term view in everything we do, because we believe that sustainable success requires uncompromising commitment.
That’s the reason why some of the world’s most admired and innovative brands from the USA, UK, Japan, Sweden, France, Germany and Switzerland – from sectors as diverse with each other as automotive, retail, real estate and finance – trust Al-Futtaim with their own reputation and commercial success since the 1930s.
And through our inherent customer-centric approach and relentless pursuit of perfection, we add significant value – connecting consumers in 20+ markets with these brands in contemporary, powerful, meaningful and emotional ways that create longstanding relationships based on loyalty and mutual trust.