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F&B - Order Taker

1.00 to 10.00 Years   Qatar , Doha   08 Mar, 2023
Hilton
Job LocationQatar , Doha
EducationNot Mentioned
SalaryNot Mentioned
IndustryHospitals /Healthcare /Diagnostics
Functional AreaNot Mentioned

Job Description

As a IRD/IVR -Order Taker, you would be responsible for answering all telephones, dispatches via 2-way communication system and generates computerized reports to ensure department compliance with service standards. What will I be doingAs a IRD/IVR-Order Taker, you will be responsible for performing the following tasks to the highest standards:

  • Handle team member and guest requests by delegating to the appropriate individuals and follow up to ensure department and hotel standards are met
  • Maintain the computerized Work Order System. This requires logging and recording all service requests, implementation, distribution, and closing of all Work Orders
  • Directly involved in the order taking and order placing process while dealing withand orders, courteously, efficiently and promptly.
  • Be knowledgeable of all services, facilities and products offered by the.
  • Should have very good telephone etiquettes.
  • Display excellent conversation skills and selling techniques at all times.
  • Should be able to provide recommendations and suggestions to guests upon request.
  • Pay attention to guest orders, and know thethoroughly.
  • Present a positive, professional, and courteous image, to ensure guest satisfaction
  • Approximate delivery time is given to the guest according to this time evaluation system established by the Outlet Manager and the Sous Chef.
  • Write down all informations clearly. Highlight special requests
  • Ensure correctin POS system for communication to the service and kitchen department.
What are we looking forA IRD/IVR - Order Taker serving Hilton Brand Hotels is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
  • Prior customer service/administrative support or Food and Beverage experience required
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
  • Grade School education

Keyskills :
Workfront AdministratorContract Data Manager

About Company

Hilton Worldwide Holdings Inc., formerly Hilton Hotels Corporation, is an American multinational hospitality company that manages and franchises a broad portfolio of hotels and resorts. Founded by Conrad Hilton in May 1919, the corporation is now led by Christopher J. Nassetta.

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