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Call Center Inbound Supervisor

1.00 to 10.00 Years   Qatar   08 May, 2023
Confidential Company
1 Jobs Openings
Job LocationQatar
EducationNot Mentioned
SalaryNot Mentioned
IndustryCall Centers & Customer Care Outsourcing; Telecommunications; IT Services
Functional AreaNot Mentioned

Job Description

A. ROLE & CONTEXTPurpose:To manage, coach and develop the contact centre team effectively in order to deliver the highest standards of customer service and maximise individual/team potential.Context:Call Center supervisor will organize and direct the staff of our call Center. He /she will be responsible for assessing their work and give them feedback to maximize performance.B. ROLE ACCOUNTABILITIESBusiness orientation

  • Achieve the SL and Efficiency KPIs
  • Ensure Profitability of the Business Unit
  • Liaise with Ooredoo for day-to-day operations
Planning & Organising & Problem Solving
  • Hiring and onboarding new employees
  • Assisting in the formulation of targets for individuals and teams
  • Anticipate escalation and take over calls when needed
Communicating, negotiating & influencing
  • Generate more Business from the Business Unit
  • A good understanding of the market dynamics in the Telecom sector
  • Manage the Floor related issues

Keyskills :

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