Service Delivery Manager

Job Description

At Cavista, our mission is to empower organizations with the worlds best technology solutions. We ensure the highest level of client satisfaction through a global network of innovation, and our software solutions are custom-built to accommodate your domain and requirements. Through world-class consultation, innovative IT solutions and personalized client services, Cavista increases operational efficiency for organizations of all sizes.Cavista is searching for great talent. We are an open, agile environment, where transparent conversation ignites collaboration with a team of great thinkers. Everyone freely contributes, ideas override egos, and the best idea always wins. We embrace new technologies and pride ourselves on sustainable and quality code. In our world, opportunity paired with imagination is limitless and we build what others can only hope to dream. We build the best because we hire only the best! Weve created an atmosphere allowing you to produce your best work, by catering to the creative.We are seeking a Service Delivery Manager who are responsible for making sure that services are being seamlessly delivered to the clients of an organization. Plays a vital role in boosting the user experience by ensuring the smooth delivery of top-notch services that meet and exceed customer demands.Requirements:

• Overseeing a range of functions to facilitate the delivery of superior services to the end-users.
• Make sure that service delivery and service support processes are on track for the consistent delivery of a high level of client service in an effective and cost-efficient manner.
• Identify customer issues and needs by maintaining an excellent relationship with end-users and stakeholders.
• In charge of a variety of tasks, such as leading project teams, rectifying reliability issues, monitoring progress, tracking KPIs, and managing budgets.
• Maintaining high performance levels for service-related processes, and implementing improvement activities wherever necessary

Qualifications:

• 5 years relevant experience is required
• Bachelors degree in business administration or any IT related course
• Experience in technology or healthcare industry a plus
• In-depth knowledge of escalation procedures, incident management, and other disciplines related to service delivery
• Expertise in people management and leadership
• Strong organizational skills
• Ability to manage and prioritize tasks efficiently
• Excellent verbal and written communication skills

Additional information:We offer a competitive compensation package (DOE), benefits and growth opportunities for everyone who joins Cavista!Cavista offers even more:

• Day 1 HMO plus 3 dependents
• Day 1 Group Life Insurance
• Best in the Industry Leave policy Paid Vacation, Paid sick, Holidays and more
• Wellness Programs
• Employee Training Programs
• Growth and Development

Keyskills :
Incident Management service delivery Leadership Written Communication People Management Verbal Communication Organizational Skills

About Company

The Al-Futtaim Group is a large conglomerate based in Dubai, United Arab Emirates.As a family-owned business, we take a long-term view in everything we do, because we believe that sustainable success requires uncompromising commitment.
That’s the reason why some of the world’s most admired and innovative brands from the USA, UK, Japan, Sweden, France, Germany and Switzerland – from sectors as diverse with each other as automotive, retail, real estate and finance – trust Al-Futtaim with their own reputation and commercial success since the 1930s.
And through our inherent customer-centric approach and relentless pursuit of perfection, we add significant value – connecting consumers in 20+ markets with these brands in contemporary, powerful, meaningful and emotional ways that create longstanding relationships based on loyalty and mutual trust.