Sales Representative | Retail | IKEA Oman

Job Description

Job Requisition ID: 153614 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions automotive, financial services, real estate, retail and healthcare employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the worlds most admired and innovative brands. Al-Futtaim Groups entrepreneurship and relentless customer focus enables the organization to continue to grow and expand responding to the changing needs of our customers within the societies in which we operate. By upholding our values of respect, excellence, collaboration and integrity Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day Overview of the roleTo establish rapport and credibility in assisting customers to purchase the companys product range whilst at the same time maintaining the companys standard of merchandising and ensuring stock availability to achieve sales target set by the company by going the extra mile to exceed expectations. What you will doCUSTOMERS

• Ensure our guests are always in focus and strive to make them smile. Meet and serve our guests showing empathy and care. Willing to listen and support them with an attitude based on the IKEA values.
• Lead by example and a good ambassador for the IKEA store in all contact with our guests, and give them a good reason to return again and again.
• Always look at our store through the eyes of our customers. Have a daily dialogue with our guests to get continuous feedback about their experiences and to learn more about their needs and wants, then act based on their input.
• Be understanding and sensitive in meeting diverse customers needs by initiating and developing effective way of building relationship with the customer thereby establishing trust and confidence.
• Determine the customers requirements, to prepare a pro forma invoice.
• Maintain contact and advice customers on news or recently received items of interest as well as following up on quotations sent in an effort to convert to actual sales.
• Empower and encourage the team to take immediate action to meet the needs of guests and give input on how to continuously improve our meeting with them.
• Ensure our guests have a great shopping experience always throughout the day.

COMMERCIAL

• Promote the sales of products by spotting and seizing sales opportunities, offering alternatives solutions to problems and suggesting add on sales in order to achieve the established sales target.
• Suggest means of improving sales to his supervisor as well as determine slow moving or non-selling items and suggest sales action.
• Maintain a full display of products via merchandising methods as laid down by the company.
• Be an expert on the product range within HFB.
• Be aware of developments in the local market by being attentive to information given by customers be aware on advertising and promotions in the media and make scheduled market visits to maintain the companys competitive advantage and to properly advise customers.
• Be up to date with changes in the companys products range such as new items or changes in existing items Keep the Sales Manager informed of any customers problems/comments on the product range and/or any gaps in the range.

OPERATIONS

• Conduct a daily detailed inspection of his assigned area so as to review the availability and positioning of price labels, product information tags and other communication media.
• Review daily stock level on all products in his assigned area and recommends orders to the Shopkeeper.
• Coordinates with Procurement Executive for information pertaining to stocks in his assigned area.

Required skills to be successful

• Must have excellent communication and interpersonal skills
• Must be able to build working relationships
• Must be able to speak and understand English & Arabic
• Must have the ability to create an environment where the IKEA values are a strong and living reality that embraces the diversity of co-workers and visitors
• Customer Focus, Individual Accountability, Continuous Improvement, Personal Leadership, Teamwork

What equips you for the role

• 3 to 5 years in a similar role.

About Al-Futtaim RetailAl-Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa & Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected Brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&B) across Asia. We are also one of the largest Global partners of Marks and Spencers in both regions with over 75 stores offering both fashion & food options. Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference

Keyskills :

About Company

The Al-Futtaim Group is a large conglomerate based in Dubai, United Arab Emirates.As a family-owned business, we take a long-term view in everything we do, because we believe that sustainable success requires uncompromising commitment.
That’s the reason why some of the world’s most admired and innovative brands from the USA, UK, Japan, Sweden, France, Germany and Switzerland – from sectors as diverse with each other as automotive, retail, real estate and finance – trust Al-Futtaim with their own reputation and commercial success since the 1930s.
And through our inherent customer-centric approach and relentless pursuit of perfection, we add significant value – connecting consumers in 20+ markets with these brands in contemporary, powerful, meaningful and emotional ways that create longstanding relationships based on loyalty and mutual trust.