Non-profit Organization; Broadcast Media Production
Functional Area
Not Mentioned
Job Description
Review and moderate all user-generated content and user profiles (either pre-, post- or reactive moderation) within forums, comments, images, videos and audio, liaising with the Legal and Community team where required.
Manage the banned user process, and track and remove previously banned users
Maintain the Moderation Guidelines and ensure they are up to date
Service Community Admin accounts, processing emails and complaints, escalating when necessary
Moderate communities located in social networking sites including Facebook, Twitter, and other similar social media platforms, adapting methodology where appropriate
Produce reports on relevant moderation statistics, issues and outcomes
Regularly feedback insights gained from community moderation into the Social Media team
Monitor all industry and company information and news to anticipate potential issues
