IT Administrator

Job Description

Roles & ResponsibilitiesInfrastructure and User SupportInstall, configure and maintain servers, laptops, desktops, printers, scanners and related equipment. Troubleshoot hardware, software and connectivity issues.Administer Active Directory, user accounts and permissions. Set up, modify and revoke access for employee onboarding and offboarding based on approval from authorised managers.Administer Microsoft 365 services, including Outlook, Teams, OneDrive and SharePoint. Manage licences and subscriptions and provide user support.Maintain the office network, Wi-Fi, internet connectivity, firewalls and endpoint protection. Coordinate software updates and security patches.Monitor system health, maintain backups and test recovery procedures. Document system configurations, incidents and their resolution.Business Applications and Information SecuritySupport Caseware, Tally, Odoo and other business applications. Coordinate installations, upgrades and issue resolution with vendors.Safeguard confidential client, employee and management information through secure handling and access controls. Escalate security incidents promptly.Support the implementation of IT policies, monitor software licence compliance and help employees use systems securely and effectively.IT Assets, Vendors and Office TechnologyMaintain the IT asset register and asset tags. Track equipment allocation, transfers, repairs, warranties, returns and approved disposals.Obtain and evaluate vendor quotations, coordinate approved purchases and track service agreements, licence renewals and vendor performance.Maintain biometric attendance systems and provide accurate daily attendance reports to HR and management through authorised channels.Support CCTV, mobile phones, landlines and extensions. Coordinate maintenance and manage access as authorised.Coordinate meeting schedules and conference room bookings. Set up audiovisual and video conferencing equipment and provide technical support for meetings, presentations and events.Support office printing and equipment needs. Coordinate basic design and production of flyers, publications and business cards with Marketing and print vendors.Provide IT and office technology support across Muscat and Salalah and carry out related duties within the scope of the role.Desired Candidate ProfileEssential Qualifications and ExperienceDegree or diploma in Information Technology, Computer Science or a related discipline, with 3?5 years of relevant IT experience.Practical knowledge of Windows Server, Active Directory, Microsoft 365, networking, firewalls, endpoint protection and backup systems.Proven ability to troubleshoot and resolve end-user issues, prioritise competing support requests and communicate clearly with users through to resolution.Experience in IT asset management, including maintaining the asset register and tracking equipment allocation, transfers, repairs and returns.Desirable Qualifications and ExperienceExperience in an audit, accounting, consulting or other professional services firm.Familiarity with Caseware, Tally, Odoo, biometric attendance systems and CCTV.Relevant certifications in Microsoft technologies, networking or cybersecurity.Basic graphic design and print production skills.Ability to communicate in Arabic.A valid Oman driving licence is an advantage where travel is required.

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