Roaming & Carrier Services Manager

Job Description

Job ObjectiveContribute to achieve target revenue, profit and market retention targets, product development/enhancement, product management and profitability and customer satisfaction for Roaming & Carrier services.Primary Responsibilities Strategic

• Review and analyses changes in the carrier rates, conduct negotiations to seek preferred deals with existing carrier partners and update existing Hubbing/ Bilateral agreements in the system
• Manage Partner/client relationships, explore new business opportunities, track performance against agreements and resolve technical issues/ concerns/ grievances etc.
• Negotiate rates (e.g. interconnection, IP Transit etc.) with carrier partners
• Perform traffic management for carrier services. Monitor ACD (Average all duration), NER (Network efficiency ratio), ASR(Average Answered Ratio), PDD (P-Dial Delay) and take appropriate action in case of variation
• Initiate/leverage relationships and negotiate agreements on bilateral wholesale & hubbing voice services with partners;
• Grow the wholesale voice margin in agreed accounts and to achieve sales target according to the plan
• Ensure full adherence to pricing process, and proactively monitor inbound traffic to highlight any gaps against targets, streaming, irregular traffic patterns, and address accordingly.
• Sell termination, international inbound and other wholesale services to International Carriers and Tier 1, 2 & 3 operators
• Negotiate and reduce the cost of the international interconnection
• Work closely with the Director Roaming & Carrier Services III to prepare the business plan in line with the strategy and based on assumptions/ forecasts/ analysis of traffic, rates, demand, forecast revenue, and ensure alignment with the overall organization strategy
• ?Track performance against the strategic initiatives and business plan Financial
• Prepare product costing and product pricing reports for International Roaming & Carrier services
• Prepare revenue forecasts and conduct gap analysis for Roaming & Carrier services Operational
• Conduct analysis of existing trends, carrier contribution, OTT usage, new technologies, regulations, competition, customer behaviour etc. and use resulting insights to prepare strategy for Carrier and Roaming services
• Understand business requirements, markets, trends, customer needs & technology trends and assess performance of existing carrier and roaming services to identify opportunities for Product development/enhancement of Carrier and roaming services. Develop business case for introducing new Carrier and roaming services
• ?Identify potential carrier/ roaming partners, analyse the impact of partnering with different operators and assess & manage the need for swapping
• Design proposed commercials and SLAs for voice, roaming and SMS proposals with the partners
• Negotiate rates (e.g. interconnection, IP Transit etc.) with carrier/ roaming partners
• Prepare draft agreements with new carrier/ roaming partners and seek requisite approvals and sign-offs
• Prepare a plan for launching the roaming/carrier service and coordinate with partners to schedule tests, SIM Card exchange and service launch
• Perform route management for optimizing carrier services / roaming service
• Perform SIM card management for roaming services. Conduct periodic audits and monitor/analyse SIM Card Usage
• Perform traffic management for carrier services. Monitor ACD (Average all duration), NER (Network efficiency ratio), ASR(Average Answered Ratio), PDD (P-Dial Delay) and take appropriate action in case of variation
• Perform billing for carrier / roaming services ? Manage Partner/client relationships, explore new business opportunities, track performance against agreements and resolve technical issues/ concerns/ grievances etc.
• Review and analyse changes in the carrier rates/ roaming discount rates, conduct negotiations to seek preferred deals with existing carrier/ roaming partners and update existing Hubbing/ Bilateral agreements and roaming discount deals in the system
• Monitor key performance indicators and manage documentation of carrier / roaming agreements, documents, reports, etc
• Develop and manage Roaming and International Carrier products to meet Business plan and revenue targets
• Develop and implement pricing strategies for the products and services. Ensure that proposals comply with the regulatory obligations set by the TRA and achieve planned revenue and profitability
• Coordinate with legal, finance and procurement, and secure requisite approvals for financing and offering various products and services People
• Take ownership for attending the trainings as per the plan
• Take ownership for completing PMS process, employee engagement surveys in time ? Continuously share the knowledge and understanding of the telecom industry and business trends

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