To check & service the guest rooms and public area keeping the guest rooms and housekeeping stores to the standard of defined in Housekeeping SOP manual.
To perform duties in the guest rooms, public area and laundry.
COMMUNICATIONInternal: Communicate with Executive Housekeeper and the team regarding the operation issues and give feedbacks of the colleagues? performance and productivity. Also liaise with other departments for smooth operation.SCOPE
Reports for duty punctually wearing the correct uniform and name badge at all times.
Preparing the room attendant task list
Checking the key register against signature and room report before and after returns them at began & end of each shift.
Attends the morning and evening briefing at the beginning of each shift.
Checks assigned rooms thoroughly as per RAFFLES Standard-LQA Standard, making the necessary arrangement in guest rooms and replenishing of linen and guest supplies are done.
Inspects all facilities, furniture and fixtures and report any damage to the immediate superior for action and follow-up till it is done and maintain the record.
Check all linen at the usage, mishandling and condition; highlight all findings in the department briefing.
Informs Assistant HK Manager/Executive Housekeeper if any missing items, damages or unusual behaviors.
Attends to the guest?s requests and queries courteously and promptly in the course of duty or emergency cases.
Maintains and arranges deep cleaning and PMP in guest rooms as per occupancy level.
Check housekeeping all the equipment in its proper condition and keep them well clean and arrange.
Present and active in the training sessions provided by the hotel and conduct training sessions for colleagues.
Understands and adheres to all fire and safety procedures.
Checks assigned areas thoroughly, making the necessary arrangement, replenish linen and guest supplies.
Liaises with Front Office to make sure that rooms requested are ready for the guests prior to their arrival.
Liaises with the engineering department the room?s maintenance program ensuring the number of room are given daily for checking and remedial maintenance.
Pays particular attention to busy areas such as guest inside and outside, entrance doors, pool, beach set ups, walkways and room garden areas.
Get disposes of garbage from all guest villas and public areas had been removed on twice daily (morning and evening service) basis.
Ensure all special requests are attended quickly and carefully.
Actively Participates in monthly, weekly or daily chemical, guest supplies and linen inventories.
Participates in the multi-skilling philosophy of the department.
Is aware of the company?s Policy, Vision, Mission Statement, and Hallmarks and ensuring that these are put into practice in our daily work activities.
Is aware of and understands the Department Performance Plan.
Archive the departmental goal and targets.
Follow up RAFFLES Operational Standards and LQA standard throughout the service sequence.
Respect and follow INHOUSE policies and procedures at all times.
Lead by example at all times.
Make duty rosters for the team.
Plan weekly days off and other leaves for colleagues.
Inspect colleague?s personal hygiene and grooming standards before shift starts.
Summary of Responsibilities: Responsibilities and essential job functions include but are not limited to the following:
Strictly implement Rooms department Standard Operation Procedures and regulations in the resort without prejudice.
Assignment tasks for individual villa attendants as per operational demands with equal workloads based on priority and urgency.
Ensure that our Accor Hotel?s values are being practiced/demonstrated in our daily interactions with our colleagues and external guests.
Responsible to conduct training for all colleagues in the team and especially for new colleague?s department orientation, SOP trainings and all arrange all other necessary trainings.
Ensure to keep professional and amicable interactions with all the departments in the resort and to each individual regardless of their job levels.
Ensure that all maintenance issues raised daily (work orders) and liaise with engineering team to make sure the requested jobs are attended put the resort standard.
Ensure to keep a tracking sheet of all reported maintenance issues and update the history of the maintenance request for each individual villa.
Follow-up any pending maintenance issues from engineering department not exceeding a day.
Communicate with Executive Housekeeper and Front Office team regarding the status of the villas at all times.
Each and every occupied room should be inspecting at every service.
Ensure the cleanliness of guest villas and public areas are uttermost important and this is 100% responsibility of housekeeping team.
Understand daily movements, schedule tasks, events and special requests.
Understand the operational demands, urgencies and priorities while leading the team at work.
Update reports and inventories (daily, weekly and monthly) and summit reports on time.
Liaise with learning and development manager for monthly training plan and training activities.
Arrange team building actives and events for the team and actively participate.
