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Guest Relation Manager

1.00 to 10.00 Years   Manama, Bahrain   25 Feb, 2025
Career Maker Bahrain
1 to 9 Jobs Openings
Job LocationManama, Bahrain
EducationNot Mentioned
SalaryNot Mentioned
IndustryHuman Resources Outsourcing
Functional AreaNot Mentioned

Job Description

Key Responsibilities:? Guest Experience & Customer Service:

  • Greet and engage with guests, ensuring they feel welcomed and valued.
  • Handle guest inquiries, special requests, and complaints professionally.
  • Oversee VIP and regular guest experiences, ensuring personalized service.
  • Monitor guest feedback and implement service improvements.
? Operations & Service Management:
  • Work closely with the bar and waitstaff to ensure seamless service.
  • Maintain a high level of cleanliness and ambiance in the lounge.
  • Ensure smooth seating and reservation management.
  • Support the bar team in delivering an outstanding beverage experience.
? VIP & Loyalty Relations:
  • Develop and maintain relationships with high-profile guests and loyal customers.
  • Organize special events, tastings, and exclusive guest experiences.
  • Track guest preferences and personalize their future visits.
? Team Collaboration & Training:
  • Train staff on hospitality best practices and guest interaction.
  • Work alongside bartenders, waitstaff, and managers to ensure cohesive service.
  • Encourage a culture of hospitality excellence within the team.
? Marketing & Promotions:
  • Assist in implementing promotional events and themed nights.
  • Collaborate with marketing teams to enhance the venues social media presence.
  • Help drive brand awareness and guest engagement.

Keyskills :

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