Working as part of our customer service & operations team to deliver the best customer care to all of our customers, freelancers and service providers
Supporting our users and answering questions via many channels, such as calls, emails, social media chats, groups, etc.
Assisting Digital Strategy Manager with day-to-day operations on market research, making reports, following up with leads and prospects, and other adhoc tasks
Investigating complaints, issues dispute and claims from any party
Staying up to date with current policies and procedures, workflow and SOP
Assisting users throughout their journey with us regardless of the nature from sign up, to bookings issues
Thinking creatively about ways to improve the relationship with the customer, using feedback opportunities
