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Customer Experience Associate

1.00 to 10.00 Years   Manama, Bahrain   14 Dec, 2022
Calo Inc
1 Jobs Openings
Job LocationManama, Bahrain
EducationNot Mentioned
SalaryNot Mentioned
IndustryOther Business Support Services
Functional AreaNot Mentioned

Job Description

About CaloLaunched in Bahrain in November of 2019, Calo is on a mission to make healthy easy. We?re a team of dedicated people driving this mission by providing better, faster, and cheaper ways to access food through technology.What you?ll be working on

  • Communicating with customers over live chat and phone calls to answer their questions and help solve their problems
  • Building relationships with customers from the moment they walk in the door by welcoming them and making sure they?re happy with their experience
  • Exhibiting a strong sense of empathy when dealing with people & communicating with different teams to resolve the customers? issues
  • Ensuring the customer is WOW?ed by our service by going above & beyond to make sure they leave the conversation satisfied
  • Communicating feedback to the team and following up on resolving customers? pain points
Ideal Candidate
  • You have worked in a customer service role for 1-3 years
  • You have excellent verbal and written communication skills in English & Arabic. You?re also a fast typer
  • You?re passionate about problem solving; you get satisfaction from making people?s lives better
  • You?re a people?s person by nature
  • You have a deep sense of empathy & drive to resolve customer issues
  • You have a calm demeanor when faced with a challenging or stressful situation
  • You can organize your time efficiently, and complete tasks in a timely manner

Keyskills :

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