Cloud Adoption Engineer

Job Description

Job SummaryCloud Adoption is a newly-formed organization within EMEA Technology Cloud Engineering (TCE) group, having the mission to increase customer consumption growth by driving fast activation, nurturing an optimal ramp up and removing technical barriers.Aligned to a territory and working together with Sales and Account Cloud Engineers (ACEs), the Cloud Adoption Manager will primary focus on the post-booking side of our customer?s lifecycle, ensuring a successful and sustainable cloud consumption growth.Does this pique your interest? If so, we hope to meet you!Role and ResponsibilitiesThe Cloud Adoption Manager will collaborate closely, as needed, with the relevant TCE teams to agree on specific activities and/or deliverables required in each of the accounts they are managing. The ultimate goal is to improve usage and usage growth of Oracle Cloud while also creating a robust customer experience across the entire cloud adoption lifecycleTypical activities:Drive a fast and smooth Customer activation

• Equip the customer with the relevant knowledge for early usage

Manage the customer?s Adoption Plan

• Continuously monitor and review Adoption Plan with the customer to guarantee the progress according to their expectations, facilitating the value realization, guarantee success in this Critical Milestone(Go Live as an example) and Provide ?Longer Term? customer assistance
• Pro-actively monitor customer environment, assess risk and build mitigation plan
• Detect and flag potential new workloads or implementation opportunities

Energize Customers interest by sharing information and facilitate connection with relevant Oracle activitiesRemove barriers

• Assure progress and prompt resolution of SRs and escalations by engaging relevant teams and advocating for customers, while proactively Identify structural issues affecting customer use of Oracle Cloud and build up a resolution plan with relevant teams
• Act as a customer advocate for product features and requirements

Skills and ProfileTo fulfill the role of a CAM we are looking for individuals matching the following profile:Proven experience in Tech Cloud engineering roles with a track record of successful customer engagements.Passionate about Technology with Breadth and Depth knowledge

• Solid understanding of cloud technology landscape ? hands-on experience(or certification) with Oracle, AWS, GCP or Azure is a plus

IT Market Literacy - able to advise on technology standard methodologies by understanding the Cloud market trends and their impact on various industriesHigh Energy and social skillsFocus on Customer Centricity: Always looking to anticipate customer needs and offer the most relevant advice, education or standard methodology. Enjoys customer success

• Communication
• Project Management
• Focused on results
• Strong listening and coordination skills
• Problem-solving abilities, strong task planning and delegation skills. Is Pro-active and demonstrates lateral thinking

Customer Lifecycle awareness

• Able to understand the customers? existing IT landscape, business requirements and their definition of success.
• Position Oracle as a business partner by delivering value to functional through executive levels

Commercial business understanding

• Partners with all LOBs inside TCE organization

Collaboration skills

• Standout colleague with great networking abilities and ability to work in (virtual) teams.

Agent of Change, driving creative and new customer engagements to convert our customers on the best cloud advocates!Partners with customers, sales, engineering and product teams to design, demonstrate and deploy Oracle Cloud architectures that address customer business problems. Drives Oracle Cloud customer consumption by accelerating the adoption of Oracle cloud services including discovery, design and deployment. Responsible for participating in customer engagements to collaboratively design and implement solutions. May work directly with customers to gather requirements, develop architectures and translates business needs into solutions. Implements solutions and ensures successful deployments through code development and scripting. Displays product/application understanding through more customized presentation demonstrations to customers and at conferences and events. Supports customer from Proof of Concept (POC) through production deployment of services via resource configuration, planning, and customer education/training. Creates and distributes technical assets (white papers, solution code, blog posts, and video demonstrations). Serves as a technical point of contact for customers and sales on technical cloud solutions and customer success. Further builds business and technical acumen. Minimum qualifications include: 5 years experience with computer applications and tools required. Ability to travel 25% international and domestic. Preferred but not required qualifications include: Bachelor of Science-level university degree in Computer Science, Math, Engineering from accredited university; and/or relevant 5 years technical experience. Expertise in system and application design; Written and verbal communication and interpersonal skills; Needs analysis, positioning, and business justification; Solving technical problems with customers in technical environments.As part of Oracles employment process candidates will be required to successfully complete a pre-employment screening process. This will involve identity and employment verification, professional references, education verification and professional qualifications and memberships (if applicable).

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