Assistant Officer, Tele Collection, Retail Clients

Job Description

Assistant Officer, Tele Collection, Retail Clients (6 months contract) - (2200013761)Job: OperationsPrimary Location: Africa & Middle East-Bahrain-ManamaSchedule: Full-timeEmployee Status: Fixed TermPosting Date: 08/Jun/2022, 4:24:51 PMUnposting Date: 22/Jun/2022, 10:59:00 PMAbout Standard Chartered Were an international bank, nimble enough to act, big enough for impact. For more than 160 years, weve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If youre looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we cant wait to see the talents you can bring us.Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, youll see how we value difference and advocate inclusion. Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role youve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.The Role Responsibilities & Our Ideal Candidate

• respond to collections related clients inquiries with correct feedback
• resolve collections related customers complaints timely
• resolve CRB complains related to collections & take necessary approvals for CRB amendment.
• handle lost job cases, from receiving termination notices, contacting clients going through processing settlement request received from the clients from PL, AL, and cc.
• maintain tracker for lost job cases received and new TCS
• make sure to timely debit blocked accounts of lost job cases towards monthly loans repayments.
• meet & prepare new DRP applications for retired & reduce income clients and take necessary approvals to process the applications.
• maintain approved DRP cases tracker & report to manager
• handle deceased cases, obtain necessary approvals for making accounts as deceased going through zero- wising accounts balances
• prepare claims and submit to insurance to cover deceased marked products/ follow up with insurance
• maintain tracker for deceased marked products & report to manager
• prepare no objection letters for settled products related to collections (post charged off cases)
• handle precharge off settlements offer
• handle payments holidays program from collection side
• handle Qatar collection cases and complains

Visit our careers website www.sc.com/careers

Keyskills :