Analyst- Account Services (12 months contract)

Job Description

Analyst, Account Services (12 months contract) - (2200016649)Job: OperationsPrimary Location: Africa & Middle East-Bahrain-ManamaSchedule: Full-timeEmployee Status: PermanentPosting Date: 12/Jul/2022, 7:38:13 AMUnposting Date: 26/Jul/2022, 10:59:00 PMJob SummaryAnalyst account services is the job tile for the position, the role will be dealing with block and unblock of regulatory request received from CBB. In addition, the role may handle any other tasks from time to time that may be required within the DOCBO teamResponsibilitiesStrategy

• Process transactions in accordance with the applicable procedures as per specified standards detailed in the Service Level Agreement/Process note/DOI.
• Improve the image of Service quality effectively, efficiently, Together with Officer/Manager ? Account Services; make SCB (Standard Chartered Bank) in the Kingdom of Bahrain the bank of choice for our customers

• Retail & WM Ops
• C&IB Operations
• Retail Client Business
• CB&CIB Client Business

• Process Blocking and Unblocking requests received via Central Bank of Bahrain (CBB) Blocking and Unblocking system (BUB)
• Respond to queries in BUB system in accordance with the CBB guideline on the process as well as the internal Process notes
• Ensure the correctness and relevance of the response to the requests received via BUB
• Blocking and Risk maintenance in core banking system (eBBS) related to BUB as well as to other activities performed within Account services.
• Preparation of advice to customers and CBB related to BUB
• Liaise with CBB BUB team regarding clarifications that may arise during processing.
• Handle direct debit requests received from approved service providers and financial institutions in the country
• Liaise with Benefit Company and other approved billers of direct debit service in order to provide consent to the setup of the direct debits on SCB customer?s account
• Liaise with customer wherever necessary in the course of processing activities in Account Services
• Perform signature verification on customer instructions for all activities pertaining to Account services
• Handle dispute transactions on debit card transactions authenticated by for Benefit & GCCNet.
• Scan instruction to and liaise with GBS Charge back team for Visa/Master/CUP authenticated transactions related to debit card disputes
• Handle Name search requests received from FCC and other sources
• Handle Court/production orders received from MOJ, MOI, MOH, or any other regulators and responding to them as per the laid down process/guideline
• Prepare necessary vouchers in order to resolve any customer disputes.
• Maintain an appropriate tracker (MI) for the activities performed for Account Services.
• Handle documents and mail in adherence to laid down guidelines.
• Handle Benefitpay authorisation
• Attend, answer to enquiries and complaint for the area under control within 24 hours of receipt from any of the front line/customer service units
• Co-ordinate with branches and other segments for smooth processing for activities handled.
• Assist Officer/ Manager with developing a Service Delivery product and position the processing centre as a revenue generator.
• Minimize cost per transaction by ensuring that all customer requests are checked for completeness/accuracy before processed or scanned to GBS, which will enable execution of transactions fast and accurate.
• Ensure customer data is protected always and efforts needs to be taken to ensure emails are encrypted appropriately before sending.
• Provide high quality service to Corporate, Priority and personal banking customers with zero tolerance in error/omission rates in line with outserve initiatives.
• Review the high value transactions, identify, evaluate & escalate the suspicious transactions to the Manager.
• Actively participate in BCP test to ensure all systems are updated, available for use in contingency.
• Handle the Archival/Retrieval activities for the unit and correspond with the archival vendor wherever necessary
• Ensure all the eOps/CEMS workflows related to the activities handled by self are cleared in a timely manner.
• Handle Cheque Book issuance process in line with the customer request
• Handle Local & GCC transaction settlement
• Handle Switch account reconciliation and clear the entries within life span
• Provide match off for Sundry/Suspense and Nostro account relating to Account Services.
• Handle all account services related static data batches release, Communication, Benefit pay Authorisation, Debit card delivery handling as per the laid down procedure/DOI
• Be a backup for Clearing activity and carry out transaction as per the laid down procedure/DOI

• Train the new joiners in the units and actively participate in all the training as required to carry out the process.
• Ensure to complete all e-learning before due date.
• Maintain high level of team spirit & motivation amongst all staff.

• Provide precise information/data when requested by any CST performing RP, Internal reviewers, or any Group Audit representatives to perform their review
• Ensure that the department gets satisfactory audit rating.
• Report any suspicious activity as per the process.

• Ensure that effective arrangements are in place for the prevention of money laundering in line with Group Policy and Standards, and local legal and regulatory requirements. Through the designation of a Country MLPO, ensure the obligations on reporting suspicious activities are met.
• Ensure that all-key risk indicators are reported in the required format and frequency.
• Avoid revenue leakage and ensure no debits to P & L account by eliminating errors.
• Ensure no income leakages in respect of tariff application and maintenance of waiver.

• Display exemplary conduct and live by the Group?s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the [Bahrain / ITO/ Retail Operation/Account Services unit to achieve the outcomes set out in the Bank?s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.]

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