Acquire complete operational and technical knowledge of all products assigned to the FSE for support.
Forward immediate requests to the Product Specialist in case a need is felt for additional training sessions on any product the FSE is responsible for.
Immediate availability to report to any customer location where a problematic machine or an issue has been reported.
Immediate availability to deliver products to customers? sites for installation or demos.
Exert all necessary efforts to resolve products? problems at customer sites.
The immediate reporting of failed repairs to the product specialist.
Abide by all company rules and regulations, in general terms.
In case a Vehicle is given to the FSE, they must make sure that it is always kept in top condition. Use of Vehicles is restricted to business hours only.
Provide effective training to End-Users on products upon deliveries and installations. End-users must be given enough training time to be able to grab the required information.
Perform Preventative Maintenance on all installed products in accordance to the previously agreed on and signed Service Level Agreements with customers.
Fill out the necessary forms upon product deliveries, installations, Preventive Maintenance and Service Calls. Keep and keep his copies in a safe place and submit the rest to the proper Smart Way departments.
Assist Sales representative with Products DEMOs when needed.
Be available and ready for weekly/monthly meetings with management to discuss various subject matters.
Abide by company rules when it comes to Attendance & Uniform.
