| Job Location | Lebanon - Lebanon |
| Education | Any Graduation. |
| Salary | Not Mentioned |
| Industry | Consulting / Management Consulting / Advisory Services |
| Functional Area | Not Mentioned |
A Technical Support Consultant is required with a can-do attitude to join a leading SAP and Microsoft partner who provide software implementation, support and technical services, including cloud solutions.This is a varied and challenging technical role working in a geographically dispersed team. Responsibilities will include:- 2nd/3rd level support duties- regular system maintenance and management- design, build and upgrade of systems- creating, maintaining and enforcing policy- working within a compliance and SLA environmentThe role is based from the Lebanon (Kaslik) office. The standard work day is structured around the core business hours of 10am to 7.30pm, together with rota-based evening and weekend work. There is future intention to offer support for different time zones in which case shift working will be required.The base is depending on experience and qualifications. Additionally, you will be given the opportunity to train and develop your skills in leading and emerging technologies.Required Technical Skills: Expert knowledge of Microsoft Server operating systems (2012, 2016)o Must hold MCSA or MCSE certificationExpert knowledge of Citrix products including XenApp/Desktop and NetScalero Ideally hold CCP or CCE certificationStrong knowledge of virtualisation technologies, including VMWare and Hyper-VStrong knowledge of Security product including Firewalls, MFA, AD, EncryptionStrong knowledge of Cloud offerings including Microsoft AzureGood knowledge of Networking including LAN/WAN, hardware and software e.g. SDN, VPNGood knowledge of Linux Enterprise operating system e.g. SUSE or RedHatGood Knowledge of Server and Storage hardware configuration and supportGood Knowledge of Scripting / ProgrammingRequired Non-Technical SkillsProven infrastructure management and helpdesk experienceSolid experience in terms of problem solving and performance troubleshooting.Excellent communication skills as the job requires a high degree of verbal and written communicationDocumentation is a priority for this role, so the use of Word and MS Excel are a must. Use of support desk systemsBe highly motivated, hard-working and possess good time management skillDegree educated from a recognised institutionAble to work collaboratively with the team and on their own with minimal supervisionDesired but not essential Skills:Microsoft SQL ServerSAP NetWeaver/Basis Technical Support experienceSAP HANA Technical Support experienceSAP BPC Technical Support experienceMicrosoft Skype, Exchange, SharePoint and Office365 implementation and managementCompliance certification such as ISO 27001 or ISAE 3402ITIL Foundation certificationCyber security training and certifications
Keyskills :
Technical Support Consultant
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